Google Nest Doorbell (Wired)
- Nest Hello is now the Nest Doorbell (wired); no matter which name is on the box, you’ll find the same great product inside
- The wired Nest Doorbell requires the Nest app; it’s not compatible with the Google Home app
- Always know who’s at the door with the wired Nest Doorbell; get an alert when someone approaches and talk to visitors at your door from anywhere[1]
- With person alerts, this video doorbell can tell the difference between a person and a thing and alert you even if they don’t ring the bell[1]
- The HDR video with night vision delivers bright, crisp images on the doorbell camera; the 4:3 ratio helps you see what’s at your doorstep, like people from head to toe and packages on the ground
- With HD Talk and Listen, you can have a conversation with visitors or use prerecorded messages when you can’t respond
- Easily check in from anywhere with 24/7 streaming and continuous video recording; go back and view a 3-hour snapshot history to see what you missed[1,2]
- Add a Nest Aware subscription (sold separately) for package detection and even more intelligent alerts[3]
- Video doorbell requires a wired doorbell, a chime, and the right transformer; use the Indoor Power Adapter (sold separately) to plug it into an indoor power outlet
- Please refer to the product description section below for all applicable legal disclaimers denoted by the bracketed numbers in the preceding bullet points (e.g., [1], [2], etc.)
Batteries : 2 Lithium Metal batteries required. (included)
Product Dimensions : 11.68 x 4.32 x 2.54 cm; 121.34 Grams
Date First Available : 6 June 2022
Manufacturer : Google
ASIN : B0B1W8WTJ2
Item model number : NC5100US
Nest Hello is now the Nest Doorbell (wired); no matter which name is on the box, you’ll find the same great product inside The wired Nest Doorbell requires the Nest app; it’s not compatible with the Google Home app Always know who’s at the door with the wired Nest Doorbell; get an alert when someone approaches and talk to visitors at your door from anywhere[1] With person alerts, this video doorbell can tell the difference between a person and a thing and alert you even if they don’t ring the bell[1]
The HDR video with night vision delivers bright, crisp images on the doorbell camera; the 4:3 ratio helps you see what’s at your doorstep, like people from head to toe and packages on the ground With HD Talk and Listen, you can have a conversation with visitors or use prerecorded messages when you can’t respond Easily check in from anywhere with 24/7 streaming and continuous video recording; go back and view a 3-hour snapshot history to see what you missed
[1,2] Add a Nest Aware subscription (sold separately) for package detection and even more intelligent alerts[3] Video doorbell requires a wired doorbell, a chime, and the right transformer; use the Indoor Power Adapter (sold separately) to plug it into an indoor power outlet Please refer to the product description section below for all applicable legal disclaimers denoted by the bracketed numbers in the preceding bullet points (e.g., [1], [2], etc.) Show more
Know who’s knocking with the wired Nest Doorbell. With person alerts, this video doorbell can tell the difference between a person and a thing, then alert you. It has 24/7 streaming, so you can check in anytime.
[1] Add a Nest Aware Plus subscription for 24/7 continuous video recording and more intelligent alerts. [1] Some features, including mobile notifications, video streaming and video recording, require working internet and Wi-Fi.
[2] Video recording requires a Nest Aware subscription (sold separately).
[3] Intelligent alerts require a Nest Aware subscription. Familiar face alerts not available on cameras used in Illinois.
[4] Personal Safety app features are dependent upon network connectivity and other factors and may not be reliable for emergency communications or available in all areas. For more information, see g.co/pixel/personalsafety. Car crash detection is not available in all languages or countries and may not detect all accidents. High-impact activities may trigger calls to emergency services. For country and language availability and more information see g.co/pixel/carcrashdetection.
[5] Includes all the Nest cameras, speakers, and displays in the same home. [6] Power source accessories sold separately.
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Thos –
Failed; No warranty if purchased from Amazon
Bought this to replace Nest Hello doorbell that had cosmetic damage but worked flawlessly for 5 years. The new replacement went offline after 4 months, and spent hours with Google Nest support ( 5 calls of at least an hour each) trying every trick in the book to reconnect. After 2 weeks of a non-functional doorbell hanging by wires at the front door, I filed a warranty claim. Google’s response was it didn’t qualify because I purchased it from Amazon, not Google, despite the fact that Google has an Amazon storefront (which was where I believed this was purchased.). They told me to call Amazon. Right.Separate from the defective device, Google Nest support is stupendously awful. A group of ESL “techs” who are unfamiliar with the technical details of the device, wifi networks, and the Google/Nest ecosystem. Instead, they repeat the same standard script.
Oz –
great doorbell except when it’s over 100 degree outside, it shuts down
The device will shut down to cool off when it’s over 100 degree outside. So if you’re in a south state like Texas or Florida, you should look for a different product. When it’s not hot outside, the camera works great.
10 people found this helpful
Da P.A –
Not the best video doorbell, needs major improvements
First off, you will not be able to see actual video on your triggered alerts. You only have access to some picture stills and no video UNLESS you subscribe to Nest Aware for a monthly fee. The picture quality is well, lacking quality. The camera also is too narrow and does not capture a good field of view, the lens should of been more of a fisheye type lens. As for the audio, its another issue. The audio is delayed at times and it not of good quality. On the live video the audio is terrible and picks up even the slightest wind noise, making it difficult to watch video or talk live.I’m extremally surprised that NEST/Google put this out, as it stands its really not a good product at all. I was hoping for more from Nest/Google since I do like their Thermostat. In short I’m really disappointed with this “video” doorbell. I would not recommend at all. The only positive was the packaging and contents for the installation.
VSS –
So so
It’s a Google product and it feels like a money pit. Useful only as wired doorbell with simple camera. All other advertised functions are not usefull/unusable, even with Aware trial. Camera image is good when light, and so so in dark. Notifications are massive does not matter of ajustments, and with significant delay. Recommend only, if you are Google fanatic.
3 people found this helpful
A.P. –
Best investment
These doorbells are the best for a home. They are much better than any others like blink or ring. Have tested multiple doorbells and this is the one I recommend. There is free person detection which is not available on any of the competitors. Provides live view instantly and allows communicating with guests. Instant notifications which can be filtered for your needs.
mauigir1 –
More responsive than another brand of doorbells
While I’ve had Nest (formerly DropCam) cameras and smoke alarms for years, for some reason I didn’t initially purchase their doorbell, going for another brand. But I found there to be a lag in time between the actual motion or guest ringing the bell and the notification video that someone was at the door. It was impossible to have a real-time discussion because by the time the video was available, the person was gone. Enter the Nest Hello wired doorbell. While I did not have wires to my doorbell, I was able to purchase a compatible transformer and ringer on Amazon that was easy to install and had me up and running in less than 30 minutes. (No more batteries to recharge.) I’m happy that the alerts and video are nearly instantaneous, accomplishing my goal of seeing who is at the door while they are actually there. The company has also revamped their video recording service so that you pay one fee for all your cameras, instead of individually for each device. Such a good deal. Saving clips to your account or your phone also easy. Yes, you can still use it without the service but live video is all you’ll see. Happy that I made the switch to the Nest Hello wired doorbell.
13 people found this helpful
Zai –
Good camera
I like it so far, there is a little bit of a lag but I guess I am to blame my internet company for that.
One person found this helpful
DIYguy –
Nice camera doorbell integrates with Nest smoke/CO2 detector
The unit works well and looks good. My frustration is that the installations details are great for a novice (they provide a step by step video) but it was frustrating for an Electrical Engineer. My existing wired doorbell transformer was 10 vac which is too low for the nest doorbell. My plan was to buy a plug in transformer so that my battery back up for routers could also provide power to the door bell in a power outage. The frustration was gathering the details to figure out what plug in transformer should be bought. The details were there somewhere but it took more digging than I expected. In my case the wired doorbell max was 16VAC and the Nest min voltage was 16 VAC. So problem solved I bought 16VAC plug in transformer and everything works great.
8 people found this helpful
Qaiser Mahmood –
Unstable price but good product
Price changes frequently. Good product otherwise
Sam Woodson –
We’ve bought several, much better than the other brand.
You can set it to be ON all the time. Which is helpful, sometimes things happen that wouldn’t have been motion activated that are interesting to see.Easy to use interface, history.I wish it was higher resolution and the WiFi antenna was better.They last a 4 or 5 years, then we have to replace them. With one, the video/audio worked ok, but if you pushed the door bell, it would reboot. Then it started to go offline for awhile, then come back online. Then it got to the point it was off most of the day, but worked at night.
6 people found this helpful
Amazon Customer –
If you enjoy throwing money at Google, this is the product line for you.
I did a lot of research before purchasing this doorbell and the Nest floodlight cams and looked at various systems and their features with monthly subscriptions and without and thought I would be able to use Google’s system well without a monthly fee. The cameras are more expensive up front but it seemed like it was the best investment–I was wrong. You will be forced into a free trial of Nest Aware that will lull you into thinking you have a well-functioning system. This free trial (which you have no choice to opt out of and try the cameras without the subscription within the return window) will expire outside of the return window and you will realize it then becomes useless. For example, a few mornings ago, I woke up to a notification that there had been a person on my porch in the middle of the night while I was sleeping but when I try to go into the event, I can’t see more than a tiny thumbnail, because my Nest Aware trial has ended and Google has blocked the content and backed me into a corner so that I have to pay additional monthly fees on top of premium initial product pricing. If you don’t pay monthly for Nest Aware (currently $6-12/mo) you can’t see anything more than 3 hours old. So if your car is broken into in the middle of the night and you don’t see this until you leave for work in the morning–poof– Google has erased the evidence, making your security system you paid good money for useless. Also, I had to buy a Nest wifi system with two points to get adequate signal to the camera above my garage, so that was an additional investment I did not budget for when starting this project, and when one of the points stopped working a few weeks ago, I had to spend 2 hours on the phone with a Google employee to get it up and running again (and my garage camera was useless for the weeks this wifi point didn’t work). Another reason I chose Google was because I’ve had a Nest thermostat for a few years and was satisfied with this product and its app and Google advertises integration with its home products. Well they don’t integrate- you have to run two separate apps to use the features of all the cameras and the thermostat. And I’ve had numerous problems with the thermostat not running on the schedule I set now since I’ve installed these additional Google apps and had to spend time on the phone trying to troubleshoot this with a Google employee too after I set it on low energy settings before leaving for vacation for it to use 14 hours of heat and cold each day I was gone, driving my electric bill up. The thermostat worked better before I added the cameras to the system. I am young and reasonably tech savvy and I find these apps cumbersome and inconsistent. For my doorbell, two floodlight cameras, and two wifi points, I’ve invested $814.71 into Google’s system to be told by Google if I actually want to USE these products, I must ALSO pay them an additional monthly fee. This is absurd. Google is swindling customers. Don’t be one of them.
23 people found this helpful
J Floyd –
Easy installation
Great product, easy to install.
One person found this helpful
Kathleen Escudero –
Amazing
Looks amazing and works well
John Allan –
Had to reset to factory settings
This was a refurbished or used product that needed to be reset to factory to remove previous memory. Looked it up on line with video and was easy to do and then loaded properly.
Ben D –
Works OK but…
Works well on 2.4G wifi but not on 5G. Very good picture quality. Sturdy build.
3 people found this helpful
Kristi –
Best Of All Generations Of Google/Nest Doorbells
The original and still the best. Recently replaced this doorbell with the second generation wired Google doorbell and it was awful. It had a poorly cropped video frame, lacked wide angle, and was only compatible with the Google Home app. I returned it and bought another one of these and am so happy. After 5 years the lens/plastic faceplate deteriorated a bit, but video quality was still pretty great. Overall it was great enough to buy again.
5 people found this helpful
Antonio G. –
Excellent doorbell
Clear images, great doorbell sound, and weather resistant. I am very happy with how it has performed.
J. Knight –
Easy to install, good video
We now have two of these, one on our front door and one on the side. We love them. The picture quality is ok, night vision is not great after about 20 feet but that is not really an issue. Sound quality is very good. Syncs up easily to google home. As an aside, we also pay for the cloud storage which is $100/year. It is worth it.
One person found this helpful
R. Collins –
Very happy
I received it in 24 hours. Packaging is very nice, like a high end phone. It very straight forward, copy the QRC and you’re off and running. Install is straight forward with one negative here… The two screws that fasten your two wire to the actual bell are very small and do not hold down rigid wall wire. They have provided a wire extension to help resolve this but they are bulky enough I had to drill the wall hole open before I could tuck these wires in… Otherwise the app and image are good once you get past Nest app or Google Home app? I would rate 4 stars at MSRP but I paid much less…
4 people found this helpful
RadioactiveRabitEars –
Fairly easy to install and connect
The doorbell installed easily, and integrated with other Google home devices very easily. It is very nice being able to see deliveries, tell guests to ‘just come around back’ from my phone, hide when solicitors come by, and scare my wife when she goes out the front door. Overall, the connectivity with other Google devices makes this doorbell worth it, but for the same price you can get other outfit cameras that enable recording.Also, if you have a Nest speaker, then it’s not necessary to connect your old doorbell chime, just the power. When someone rings, I hear the ding-dong chime, then all the Google things announce ‘someone’s at the door!’.Problems:- I didn’t realize this camera doesn’t record video unless you have a paid NestAware subscription. Also, there’s no way way to save images except screenshot your phone. For how much this doorbell cost, they could provide a bit more basic functionality.- The night vision is good, but anything very near the camera will be brightly illuminated by the infrared LED and potentially obstruct the main field of view.
21 people found this helpful
Josee Ducharme –
Sonnette
Excellent produit
One Nation Under God –
Great surveylance camera!
I have used other non brand name doorbell camera before and the picture was much better than the Google nest. But, with Google nest( I ordered the wired one)I was very happy when it comes to communicating with the other person outside your door. It was clear and no cut-off voice. So that is the most important for me. Cause when I am away, I just want to make sure that I wasn’t missing anything or makes like someone is at home. The only thing with Google nest that I don’t like. Is that every car that comes by on the road( I live in a corner street close to the busy road) it will pick up and record. Other problem is that I had to keep signing in. Why it always signing off? Also, after the trials of the Google nest, it get worst. So we ended up getting the yearly subscriptions. It cost us $120 per year. But, keeping your family safe and the neighborhood is worth more than that. And I really really wish that the Google will fix their issues regarding signing in to keep the surveylance running.
7 people found this helpful
Catalin Constantin –
Is working good
It took some time to lay down the cables but finally is working connected to Google nest. It has some nice features to detect movement and also night view. The bell is also connected to phone which is ringing when someone press the button. Good quality product. Happy with Google nest door bell.
2 people found this helpful
Mick –
Not NEW as advertised
I recently moved and wanted the same Nest Hello doorbell I had previously. The new Google doorbell is too large and bulky. Found this advertised as new. As seen in photo the marks/blemishes on edge show obviously used. It was also in a box re-taped and labeled as new. The camera was shaking loosely in the box.However, it does work fine, no issues with operation. The description on Amazon also indicated 3 hour event history. Google has removed event history video and only shows thumbnails unfortunately without a subscription now for the older Nest cameras.Happy with the quality but have to call out Amazon for falsely advertising as new.
2 people found this helpful
xenoc –
appallingly bad set up
The doorbell and camera itself once connected to the Nest app are fine. The connection to the app however is quite possibly the worst of any of more than a dozen smart devices I’ve set up but here are some tips that may save you considerable time and frustration:-This doorbell only uses the Nest, not the Google Home app (although it will show up there if you are able to complete the setup with Nest). You need to manually identify it as “other wired Nest doorbell” before scanning the QRS code (which is odd since the QRS code should have embedded specifically what device it is)-It will attempt to automatically connect to other Nest devices for some type of setup assist without your input. It does not work with Nest Connect so if you have a Connect, you must turn it off and remove it from your Nest device list. If the doorbell connects to the Connect because you have not done the above you must apparently do a doorbell factory reset for it to then look for another Nest device to help initiate setup-For some reason, if you have a Nest Protect device, this is the priority network setup assist device for the doorbell. But the effective range from the doorbell to Protect is <3 feet so you must disconnect the Protect from the wall mount and move it immediately adjacent to the doorbell for it to assist.-every time the doorbell fails in the network connect initiation you have to completely start over and click through pages of installation instructions. There is apparently no way to simply jump to re-initiating setup in the software. This appears to be just lazy software design (or lack of support by Google) for something that requires many many attempts to set up the network connection.-oddly, even though it's wired to the doorbell chime, it will not activate the chime until it's connected to the Nest network. Once connected you have to open the doorbell device in the Nest app and manually turn on the chime button to get the doorbell to chime-I was hoping to connect the doorbell to Nest Minis at various places in my 3 story house so I could hear the doorbell when Im in the basement for example. For some reason that I cannot uncover, it will intermittently connect and then disconnect from the Mini. Still a work in progress.-during all this, I learned by chance that my Yale lock and Connect will no longer be supported in 2024 so that will need to be replaced then as well.-I just set up an Eufy security system and it was 1000x easier, faster and more intuitive and the functionality is the same. I will never ever ever get another Nest product again and would advise anyone shopping here to look for another ecosystem and device than this (at the very least consider the 2d generation doorbell, this one is clearly not supported).
15 people found this helpful
Barbie –
Works well
Works well but ensure that transformer and chime are working well or you may get a lot of buzzing.
Jim Poling –
Audio alerts on Google Nest Hello Doorbell
The doorbell has been installed several months. The video works fine except….My wife can get an audio alert when someone comes to the door but I can NOT. Only a video. (Both phones are iPhones but different models). I have only recently tried to get the audio alert as I saw a need for it. I didn’t realize my wife had it. Since then, I tried and tried going through all sorts of various Google troubleshooting information with no success. As soon as you mention an audio alert problem, Google goes to audio… as speaking through the camera. I have adjusted and readjusted various settings. NO success. VERY FRUSTRATED!!! It is impossible to speak to a Customer Service Representative! The numbers in the system don’t work!
Annielan –
Love it!
I bought this to replace a Ring doorbell. It is SO MUCH BETTER!!Background: I have a few indoor Nest cameras and a thermostat that I love. I love being able to scroll back and see which criminal (cat) is wreaking havoc (pulling eggs out of the basket and rolling them off the table and onto the floor) in my kitchen when I am at work. I don’t know why I decided to try the Ring Doorbell (except I heard good things and was hopeful). Boy was I disappointed. There is no real comparison. Yes, both alert you to someone at your door and ring you wherever you are, but that is where it ends. The Ring FREQUENTLY misses people and cars pulling in my driveway, misses deliveries, and takes forever to load once a ring is detected, so you can’t really answer very quickly. If you do want to go back and see what happened, you can only scroll through in increments of time (usually before and after the event) so you can’t see what happened. It’s really sad how pitiful their system of recording is.I installed the Nest wired doorbell in about 20 minutes and have been able to scroll back and see every car and delivery without a single miss. So glad I changed and went back to Nest.
11 people found this helpful
FishersMom –
Second Nest Doorbell – replacement for original one
We bought the same model because the first one did last a while. Unfortunately, I gave it only 4 stars as I would have expected it to hold up longer on a covered front porch. It started fritzing and as time went on, went offline every hour or so. Still, it made it past the warranty and the video/sound quality made it a natural choice for us to buy the same one as a replacement. A star came off for durability and for the hassle it took to reset the camera when troubleshooting.
3 people found this helpful
A. Davis –
Useless with or without paid subscription
4:35am two weeks ago one of the lovely neighborhood kids pulled a ding dong dash on our house. I was awake but my wife and 2yo were asleep after having been up most of the night with a stomach virus. The doorbell woke both of them up and my daughter was upset for hours, as were mom and I. I decided we needed a smart doorbell so I read reviews of every doorbell I could find that was highly recommended. The Google Nest seemed like the one to get based on our needs. All we wanted was something that would notify us on our phones when the doorbell had been rung but allow us to not have the traditional doorbell hooked up, and allow us to see incidents as they happened in real time. I knew I wasn’t going to get things like saved videos without a subscription and I was okay with that going in. After I hooked up the doorbell and signed in I was massively disappointed that there were no useful features to speak of with or without a subscription and way too many things that did not work for us for the amount that we paid for this thing.Upon testing, the doorbell was so loud I didn’t need a notification that it had been rung, I could hear it through the door anywhere in the house! Way too loud. Real time chat to the doorbell was horrible sounding also. Unfortunately there was no way to turn the volume down to a more comfortable level. In addition, the camera picked up motion so well that it was picking up cars on the street 75ft away, our tree 50 ft away, etc. I adjusted the notifications which helped however it kept constantly logging incidents despite everything I tried which seemed pointless. The worst part is that twice in two days our mail carrier dropped packages at our door and the camera did not pick up the motion either time (I definitely would not trust this thing for security).I started doing more research again and decided to try the Wyze video doorbell and I am so glad I did. It is everything the Nest wasn’t and then some, especially without a subscription. Video quality is far better, you can block out zones where motion detection is not needed, adjust the detection sensitivity, set schedules for notifications, and the unit itself is much smaller. All of that and then some at less than half the price!
3 people found this helpful
Amazon Customer –
Excellent picture quality
I chose the Nest (Hello), over the “Goggle” Nest. Mainly because of the camera quality and I have had the original Nest doorbell for the past 5 years. It still works but the doorbell button sometime does not work. I have the door facing directly West and the late afternoon sun hammers the device. I was pleased with the performance and decided to purchase another of the same kind. Getting he WiFi to connect was a bit difficult, I had to remove the older doorbell from the app before I could get the new doorbell’s ID to connect. I am pleased with the product.
10 people found this helpful
Alyssa –
Great product
Really good! I have no issues with it. The video on this amazing. It is BETTER than the telus doorbell . If you are looking for soemthing I would be getting this one. I had it last year when it was really cold and it NEVER Frozen on me like some doorbell will.
5 people found this helpful
CJBS –
Failed After 3 Months. Google & Amazon Refused to Honor Warranty
Update to Review, set to one star, May 2, 2023.I bought this in late DEC 2022, and it was delivered Jan 6, 2023. In late April, the device image went grainy. I’ve uploaded a picture. This can’t be fixed with any sort of reset. I’ve contacted Google via phone and email, and logged a support case, and the response I get is:”We have already filed a request for the process of the replacement on your device and it shows here that Google does not provide a commercial warranty with your purchase. Please contact your original point of purchase to determine if a commercial warranty was provided with your purchase.”On the Amazon product page for this Nest Doorbell, it indicates this:”Product Warranty: For warranty information about this product, please click here” .. and click through goes to a bare page on which it reads: “Please contact the seller directly for warranty information for this product. You may also be able to find warranty information on the manufacturer’s website.”Great — I’m in an infinite loop and neither side will help. So, two take-aways: • you’re on your own after the Amazon return period (~1 month) • this is a low quality productAVOID!*********************************************Original Review, FEB 2023.I bought this to replace my SkyBell, which died after a network configuration change.I did the install for this myself, and it was troublesome. First, the doorbell indicated that the power voltage was insufficient. However it still worked to activate the existing mechanical chime doorbell inside. However it stuck the bell knockers (like tapping and holding, it muted the sound). I had to adjust the Chime Duration settings.Once I was through that, after some online research (I wasn’t going to pay several hundred dollars for a “Nest Home Pro”), I researched more about the voltage problem. The voltage from my doorbell was insufficient – I think it was ~10V, and, for the Nest Doorbell (Wired), it MUST be 16-24 V AC, 10-40 VA. These specifications are really important. At that point I got up in the attic and followed my doorbell wire back to the garage where I found the hard-wired transformer near my garage door. I reviewed its type, then went to Home Depot and bought a 20V Hampton Bay Wired Doorbell Transformer, for about $25, returned home, popped the breaker for the doorbell, checked there was no current, and upgraded my transformer.After that, the unit started up and I was able to complete the app-based installation process.This unit has an included SD card in it, and it’s not necessary to get a subscription to use it, which was one of the main features I was looking for. I already have home cameras that record, so it saving the last few hours of photos is good enough.Video and audio quality is very good, and so is the night vision. It’s possible to do two-way audio communication.The only other problem I have is that when I connect to it from my phone from within the house, sometimes it doesn’t connect, but when I disable wifi on my phone and connect via cell, it works fine. (I had the same problem with my old doorbell).
23 people found this helpful
basic_necessity –
Works very well but….
Easy to install and simple to use but camera stop working after 90 days. Support is not readily available from Google. Un-fixable breakdown.
4 people found this helpful
Paris –
It’s does what it’s supposed to do.
Not a fan that you have to get a separate app in order to use it. Wish the video would show up on my google nest. Overall it does exactly what it says. Takes a while to install as it is not the easiest.
2 people found this helpful
C.Mitchell –
Excellent choice
Purchased one for my home and another from my elderly parents, we are all satisfied with the quality and installation instructions provided.
2 people found this helpful
harry –
They need to update software or something…
Dont get me wrong, I really like my google doorbell camera for a few reasons BUT, there are some major issues with it. Like deal breaking issues… so thats not good.Lets start with the quality of the product, it is constructed very well, and has a nice hefty weight to it in your hand. You can tell the hardware for this doorbell is of great quality in materials. The clear anti scratch glass surface on the doorbell looks excellent! Couldnt ask for a better looking doorbell unit in my opinion.So, with all that being said, here comes the bad!1. Connectivity issues, ranging from light to heavy issues. The camera can be quick to show you someone is at the door, or it could take 5 to 20 minutes to notify you, this would be ok, and usable if this was the only issue. At some point the device just cuts off for hours at a time while im not home. This is not good. Honestly its the worst part about this doorbell camera. Absolutely zero reason why anyone would want a security device they paid over 100 dollars for just for it to turn off while you arent home. Thats such a bad issue that i would have NEVER bought this unit knowing this could happen. Before you blame the wifi, the doorbell and wifi signal are essentially in the same room, so this shouldnt ever happen. I have 6 different independent security devices located around my house, and this doorbell is the only device that shuts off for hours at a time… like 4 straight hours with zero reason, issues, or notifications, etc. Worst part about it is when i go in to the app to check on things, the app displays a message and a toggle button on screen.. the toggle says “turn on?” As if someone went into my phone and actually turned off the camera from inside the app. Very weird that this would even be a feature. I could only see the user using this in a situation like party guests or people coming over and you dont want to be alerted to someone at the door.. again i dont know why anyone would want their security camera to shut off for hours while they arent home. So thats a huge red flag for software issues.2. The user interface is outdated and lacks proper controls and features of videos and still images. Just plain sloppy and unintuitive to use. The scroll feature, while appearing to be “neat”, clearly doesnt hold any value when it comes to finding and selecting the image you want to see.. its really not a great app and needs to be updated to reflect the price of the unit you are buying, and flipping the phone on its side makes it even worse to use. Truely a downfall of this product. Good thing is, this can all be fixed with updates to the app, BUT… will they?.3.And finally, the conclusion. While this is a great looking product, and has a very good hardware and build quality, the software issues will probably keep most buyers away, as the main and most significant reason for buying a doorbell camera for your house is security and being able to “be” home when you arent actually home. So with that in mind, i would explore many options before commiting to a unit so pricey compared to others yet lack critical features literally every user buying thia product would want to have. Ive lived with this doorbell camera for 4 months, and already have had multiple issues, and by comparison, all the other live stream/security devices i have around the house never do this, and most of these products are google/nest products.. so why is this doorbell (the most expensive of all the products i own) not holding its value in features and usability.Im just an average user, this isnt a paid response. This is just an honest review of a product i thought was going to be the best then ended up having a major issue for me. So i thought id share.
52 people found this helpful
zbella –
I see you!
Great buy. After a few trys, finally got it all set up. This is our 2nd time purchasing this doorbell.
DiSolis –
It works with Google
I purchased one three years ago for my elderly parents to monitor people coming to their door, unfortunately it stopped working, so because they have the app on their phones already, I purchased another one. This time I also purchased the warranty.
Lynn D. –
Disappointed
Works well, but thought it was going to be 2nd generation!!!
Andyc –
Difficult to install.
If you don’t have the right transformer or even basic knowledge of electronics this thing is a task to install. My dad and I spent about 4 hours in total getting this thing to work. Yes, it’s amazing when it’s finished but the process is long and tedious to get it fully working.
Stefan Kinasevych –
HEADS UP! this is INCOMPATIBLE with Google Home app and Google Speakers/Displays.
Seasoned Google Home user – 6 years with full smart home.Intro:Installation was a hassle as the device kept failing to connect to Nest services and required MANY resets. After installation, I encountered issues connecting it to Google Home. I called Google support and learned that the Nest app and early Nest products are NOT compatible with the Google Home app despite the box saying “works with Hey Google” on it, and the device itself features the Google logo front and center. Personally, I’d call this false advertising.Here’s what you need to know as a buyer:- If you don’t have an existing doorbell with chime, this doorbell can not be paired to Google Home speakers or third party wireless chimes. You wont get announcements when someone rings the bell, just notifications on your phone.- There is no way to view the camera feed from your Google Home Hubs or other google home devices. Camera view is only through the Nest app.- You can not set up this device through the Google Home app; you must set it up through the Nest app.- The Nest app can not be linked to your Google Home app, so you wont be able to use “hey google” or the app interface to control any camera/doorbell functions.- The camera cant see packages on the ground that well, but it does have a WIDE view when compared to the newer gen 2 Google doorbells.- Motion detection and event recording is excellent.- Excellent extreme cold weather durability. My friend uses this doorbell and it survives -40 C degree Canadian winters, even though their minimum advertised temp is -15 C.Summary:This product is best for home owners who do not have an existing smart home setup and merely want to upgrade their existing doorbell to something with extra security. This product is not for you if you’re looking for full smart home integration, even if your smart home centers around Google products/services….
Roman –
Easy to install
It was my replacement camera so it was simple and easy to install
AUGUSTUS J. SIKO –
Just sayin
Bought my first Nest Doorbell Camera 2 1/2 years ago. Three weeks ago the internal battery dropped dead, and naturally they produced this piece of engineering so that you cannot replace the battery, so your forced to buy a new unit. This was bad enough, but when I installed the new unit they dropped the the old camera from my Aware subscription and did not put the new camera on the subscription. After two fruitless hours on the phone with a more than inadequate staff I asked to speak to a supervisor, whom assured me that she would look into it and get back to me in 24 hours. Than was 96 hours ago, and trying to get back to that person is fruitless. Amazon should be ashamed of themselves for operating Nest the way it does. Not a surprise, as this is where we have progressed to in our world.
S.D.Wms –
Twins
I have 2 now, one for the front and now one for the attached garage entrance. Works awesome for a nest/google set up.
One person found this helpful
susan charters –
Door cam
Love it. Install at my dad’s so I can see who enters or approaches the door. I get regular bings on my phone so I can look in real time or scroll back
J. H. –
Easy to install, chimes on Google Home speakers
The Nest Hello is good with a subscription to Nest Aware Plus (currently $150 per year) since the plan offers 24/7 recording so you won’t miss a single thing in site, but without it the still images for the notifications are trash. If you don’t have a doorbell chime, no worries because you can have it notify you someone pressed the doorbell button on all Google Home speaker/display you have around the house. It can also be configured to identify familiar faces (requires Nest Aware).
5 people found this helpful
Pin S –
Works great
When first installing had little trouble so had to reset the system but after it has been over 2 months now and so far no issues. Wished had purchased the next generation as this one gives still photos only if you don’t subscribe monthly. Next purchase.
Stanislav Ivasyuk –
Great image quality and functionality
Gives a sharp image in comparison to other doorbells. Has a good interface in the app and on the Google Nest website. I am a big fan of this doorbell. This is the 2nd one I bought in addition to the first one.
Amazon Customer –
Reliability and Function
This is the second Nest doorbell I have had on this house. The first one was destroyed by Hurricane Ian. I like the ease of installation and the fact that it has great video images and sound.
One person found this helpful
Customers1 –
Replaced my Ring with Nest Doorbell
I liked the Ring, but didn’t like that I had to have an additional subscription for video recording, since I had nest cameras and subscription already, it didn’t cost me additional $ to add the nest door bell. The install was simple, instructions were great.. step by step provided on my phone. Video quality is excellent, recordings available on my phone. Happy customer.
Amazon Customer –
Great picture.
Easy setup. Much better than a Ring doorbell. Plan is optional. Good product.
Patrick –
Works as advertised.
Very easy installation (simple to follow up instructions). Good , clear resolution even at night. Despite below 0C temperatures, so far so good.
LJ W. –
DISCONTINUED BY GOOGLE!
Nest before Google never disappointed! This camera was made by Nest, NOT Google. This camera is GREAT! The picture quality and build quality is excellent! Unfortunately, Google took ADT’s money and nuked their good products for worse versions that are tied into ADT. Googleis now known for suddenly ddisabling the product that YOU bought and paid for monthly att amoment’s notice. They are doing this to the Nest Secure Security System! Do NOT buy this new as google may be getting ready to kill the Nest app that this camera REQUIRES to operate! NOTE: This camera does not natively work with the Google Home app. Therefore you have to use the Nest app to set it up or make any changes!
34 people found this helpful
Marion Snow –
Nest doorbell
This is a refurbished doorbell and it works great. I’m glad I bought it. I’m glad I got it installed.
Paul P –
Great product
Easy setup and quality item. Only still picture captures and not video. No subscription needed.
TJ –
Works as advertised, at the moment
I gave it four stars because it is functioning as it’s supposed to, for the moment. This was a replacement. I have a number of Google smart home devices so I went ahead and replaced the doorbell. Honestly I wish I had went with something besides Google Home. Too many glitches and issues. I will choose a different system the next go round.
12 people found this helpful
Kennmo –
Best door cam
We love our google camera. You do have to get a subscription to be able to view past events however worth it. We get very cold temperatures at times down to -45 and this did not effect that camera or the functioning of it. Pictures are clear and overal a good door camera.
One person found this helpful
Cynthia Pena –
Great video and audio
Very easy to install. Night vision is good even when the lights are off. Wide range of visibility and great audio.
3 people found this helpful
Big Daddy PrecOp –
Failure right out of the box
I’ve had one of these before and it was a pretty decent doorbell camera. Picture is pretty good, night vision good, motion detection was good. Bought this one to replace my old camera and although it was easy to install, it would lose video whenever the doorbell button was pressed, and often would not ring the indoor chime. Probably something wrong with this particular unit but wasn’t offered a replacement to try, just a refund. As Nest is no longer in business (consumed by Google), it’s probably time to move on to a different brand.
7 people found this helpful