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Dreame L20 Ultra Robot Vacuum and Mop

Dreame L20 Ultra Robot Vacuum and Mop
with Mop-Extend, Auto Mop Removal & Raising
Washing and Drying, 7000Pa Suction, Self-Emptying
Self-Refilling, AI Obstacle Avoidance

3,999 AED Exc. VAT

EXPECTED DELIVERY: WhatsApp Chat
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Availability: Available on backorder
SKU:B0CC236CLT

Dreame L20 Ultra Robot Vacuum and Mop
with Mop-Extend, Auto Mop Removal & Raising
Washing and Drying, 7000Pa Suction, Self-Emptying
Self-Refilling, AI Obstacle Avoidance

L20Ultra Robot Vacuum

 

Product information

Brand Dreametech Model Name RLX41CE Special Feature Self Emptying, Obstacle Avoidance Color Black Product Dimensions 19.7″L x 15.8″W x 25.6″H Battery Life 180 minutes Power Source Battery Powered Form Factor Robotic Item Weight 49.9 pounds Manufacturer Dreame ASIN B0CC236CLT Country of Origin China Item model number RLX41CE Batteries 1 Lithium Ion batteries required. (included)

Date First Available July 17, 2023

Dreame L20 Ultra Robot Vacuum and Mop with Mop-Extend, Auto Mop Removal & Raising, Washing and Drying, 7000Pa Suction, Self-Emptying, Self-Refilling, AI Obstacle Avoidance

Brand Dreametech

Model Name RLX41CE

Special Feature Self Emptying, Obstacle Avoidance

Color Black

Product Dimensions 19.7″L x 15.8″W x 25.6″H

Battery Life 180 minutes

Power Source Battery Powered

Form Factor Robotic

Item Weight 49.9 pounds

Manufacturer Dreame

ASIN B0CC236CLT

Country of Origin China

Item model number RLX41CE

Batteries 1 Lithium Ion batteries required. (included)

Best Sellers Rank #51,145 in Home & Kitchen (See Top 100 in Home & Kitchen) #62 in Robotic Vacuums

Date First Available July 17, 2023

In-Depth Edge Cleaning: Equipped with a Position Sensitive Detector, L20 Ultra identifies edges and corners and the Mop-Extend assembly extends the mop automatically for deeper, closer, corner-to-corner cleaning even in complex house environments. Extensive automation.

Detailed clean: Take detailed cleaning to a whole new level with L20 Ultra, a fully automatic robot vacuum and mop that cleans floors and cleans itself, providing an extraordinary cleaning experience like never before.

Our Most Advanced and Powerful Suction System Ever: Hair, dirt, dust, and other debris have nowhere to hide. Dreame’s advanced Vormax Suction System packs with 7,000Pa of suction to optimize vacuuming efficiency to pull household debris out of the home.

Fully Automatic Base Station: Automate your day-to-day cleaning and come home to just-cleaned floors that smell good and feel good with a fully automatic base station that combines dust collection, mop washing and drying, water, and solution adding.

More Insight and Intelligence: Pathfinder Smart Navigation, AI Action, and 3D Structured Light Obstacle Avoidance System combine to thoroughly learn your home, identify up to 55* types of objects, and deliver comprehensive automatic cleaning. “DREAME” and “DREAMETECH” are both trademarks of the DREAME brand.

 

 

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Brand

Dreametech

Model Name

RLX41CE

Special Feature

Self Emptying, Obstacle Avoidance

Color

Black

Product Dimensions

19.7"L x 15.8"W x 25.6"H

Battery Life

180 minutes

Power Source

Battery Powered

Form Factor

Robotic

Item Weight

49.9 pounds

Manufacturer

Dreame

ASIN

B0CC236CLT

Country of Origin

China

Item model number

RLX41CE

Batteries

1 Lithium Ion batteries required. (included)

Customer Reviews

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4.4 4.4 out of 5 stars
100 ratings

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4.4 out of 5 stars

Best Sellers Rank

#51,145 in Home & Kitchen (See Top 100 in Home & Kitchen) #62 in Robotic Vacuums

Date First Available

July 17, 2023

60 reviews for Dreame L20 Ultra Robot Vacuum and Mop

  1. SPENTbtcSPENTbtc

    4.0 out of 5 stars

    Great vacuum cleaner but not perfect

    Let me start by saying this vacuum cleaner has a lot going for it. It has more features than most in its price range, build quality is top notch, vacuuming and mopping are excellent, and the AI recognition is mostly good. My only complaints are the following: (1) short bars on the brush cause excess hair to tear up the vacuum brush, Roborock does this much better; (2) the app is much less intuitive than Roborock or iRobot, but many more options (if you can find them); and (3) the AI recognition is good but not great, and is limited to 55 items. Overall, I chose it over Roborock S8 Max ultra and iRobot Roomba J9+ and am happy with my purchase (so far), but time will tell. I hope this helps others.Pros:-Auto mop drying-Large clean and dirty water containers-Mop edge cleaning-Strong suctioning-Effective mopping-Doesn’t blow do hair when vacuuming tile-Offline mode-Long battery life with rapid charging-Optional water and dirty water connections for full automation-Customer service is greatCons:-Less intuitive app, some text is still in Chinese (no dark mode!!!)-Brush is easily degraded with hairs-Large base unit-Expensive $$$

    One person found this helpful

  2. Jason GambillJason Gambill

    5.0 out of 5 stars

    Extremely impressive right out of the box

    I’m coming from a zig zag cheapo brand where the “mop” was a water reservoir and piece of cloth drug like a dog’s butt. I have 3 large dogs and they bring in a lot of dirt (but don’t shed much) so I was focused on finding the best mopping robo. If there’s something better out there I would be in awe. It was set up in just a few minutes and the app was a breeze. I overdid it, expecting the heavy soil settings to be necessary to clean my tile next to the doggy door in particular. Not the case at all – I used the tightest overlap and wettest setting for 3 passes, but it was spotless and even attacking the grout after 1 pass. Any complaints I’d seen about it caroming off walls or furniture have apparently been solved with the firmware it loaded. It followed the walls arrow straight with the mop head at a perfectly measured distance and got just as close on round contours of my sectional and furniture. It recognized every cord in my house that was visible to the camera with 65% or better confidence. It discovered my low and high pile area rugs automatically, lifted the mop heads, adjusted vacuum power… all by just leaving it on the smart defaults.I’m blown away. I feel like this is a large stride forward in automation. So many things feel like gimmicks, where the L20 appears to be a meaningful advancement and serious time saver.

    One person found this helpful

  3. Jeri

    5.0 out of 5 stars

    Best Hardwood floor vacuum

    This Dreame is a dream. yes I didnt give it perfect suction power and that really comes down to my household. I have 2 long haired dogs and 4 kids so the amount that is left behind is not really fair for a vacuum. It does a fair job and then i go over it with my dyson. I would say of all the potential that my dyson can pick up that this vacuum gets about 60% up so its fair. In terms of the hardwood and mopping, omg i am in love. It does a great job on the hardwood floor and i set it to deep clean and i come back an hour or so later and the floor looks as good as if i mopped it. Incredible machine.

  4. Daryn E. Metzler

    3.0 out of 5 stars

    So close to a really great robot vac/mop

    So, I have tried and reviewed many robovac/mop devices and was really excited to try this unit. The idea that the mop pads could be removed before a vacuum was to take place was a game changer! It’s a unique design. Have a proper place to place it as it does take up a bit of space, but understood for all it does. The mopping and vacuum features themselves work well. The main problems that I have is the app and the software written for it’s cleaning process. First off, the room labels created for room print is small, but the also covers the room in such a way that it effects with settings effectiveness or map process of the robot. Next, if I desire to just vacuum a certain area or room with carpet alone, it will wash the mop pads when not required for the clean thus causing excessive wear to the mop pads when their use isn’t necessary. To then release the mop pads and vacuum and come back only to waste more energy to dry the mop pads that were never used. This also is a waste of energy, time and water. Now, the cleaning procedure is another head scratcher. It seems to just go all over the place. Starting to clean one room to leave and go to another and to another. Never completing the whole room before moving on. Again, just not efficient as needless running around is a waste of energy. Obstacle avoidance works well, but not perfect and have had to place a few no/go zones which is common with most robovacs. Setting up the no/go and dividing rooms was more complicated than it needs to be. I still am unable to divide some room areas which makes no sense. Zooming in on the map to make adjustments is also painful. Moving on, I still find the mop pads when used still drags the carpet even when raised. I have tile in different places and I know unavoidable to drag mop pads on carpet. Other units I have tried while mop pads were wet, would drag on the carpet to the point of getting stuck. This thus far never has. Now to the app. Wow. this needs some work to refine and simplify it. It seems laggy to a point of unusable at times when you want to check on the progress of the unit while mopping and vacuuming. Some type of memory lag when you watch the trailed area created while cleaning on the app is poor. That’s part of the fun is watching what it is doing and where it’s at in its cleaning process. Freezing up at times and very sluggish. I like to try different products and their user interfaces without instruction to see if it’s easy to figure out on your own. There is a bit of a learning curve for a common user. Now, I have used several other robovac products and find my knowledge and background helped me walk through steps in setup with more ease. That being said, still not always that easy to setup. To end, Dreame, you have a great product here. Please work on refining the app and interface even further and this will be a homerun! Do I end the end recommend your product? YES! If Dreame works to update the software and app.

    13 people found this helpful

  5. Matt K.

    5.0 out of 5 stars

    Amazing!

    I upgraded from a iRobot I7+ and it’s laughable how much better this is. This thing mapped out my 3200 square foot house in 25 minutes. It took my roomba 6 hours to do this over several full runs. There is a million setting for every single aspect. The mopping and vac at the same time is super quick. It does the hard floor first then drops the mop pads and goes and does all the carpet. Huge tanks are easy to dump and refill. I love that I can remotely take control of it with its camera and drive around the house to check on my pets and mess with my wife! I can even talk to her through it, haha. It also has big brite headlights that turn on in dark areas. Obstacle avoidance is perfect and even identifies what it finds in the way. I could go on forever, this thing is future proof for prob 5+ years. Roborock and IRobot are slacking!

    7 people found this helpful

  6. Michael Chamberlain

    4.0 out of 5 stars

    Best of the best, but not perfect.

    Hi everyone. I got this robot vacuum cheaper than the 1499 MSRP since I paid $20 for a coupon code. I would like to mention that my coupon code was delayed by a couple days because of a technical mistake on Dreame. I’m not terribly upset this happened but I figured it was something I mention since there wasn’t compensation. I’m not sure if anyone else was expecting a bit more out of this upgrade than we received, but I was upgrading from an L10S Ultra to the L20. I would say honestly it’s like upgrading from an iPhone 12 to the newer iPhone 15. Sure you get some fancy upgrades, but it still causes cancer (says so on dreame’s box), and I think they could have extended this a lot more on their mopping aspect. The swinging out is clever however some robots have that on both sides, this only has it on one. For a while too I could not find out what this “duo scrubber” was that is offered, but it is not anything of a dual cleaning system like I preconceived. It is a sensor that tells the robot how far it is from the wall, not anything physically cleaning the hard to reach corners. They made an l10S after releasing the L10, possibly might be happening again depending on how many buy this. Also, I favor the black redesign but I know some won’t. However, it seems that they do not care to bring either the white version of this product nor the water hookup kit it advertises to America. My honest opinion is if it’s around the holidays and this robot is on sale (like this company typically does) and you are sitting with a basic iRobot now, then this is a life changer. However, if you’re already in the Dreame family with anything higher than an L10, and maybe even the W series, you are not missing anything that is game changing with this design. That being said, I love my Dreamebot. I think they’ve done fantastic at reinventing the robot cleaning system with their self-cleaning design. However, I have my obvious gripes that do not satisfy “five-star” status.

    14 people found this helpful

  7. V.I.N.CENT

    5.0 out of 5 stars

    The future of Robot Vacuums is here

    Pretty impressive Robot Vacuum and Mop. It was a tough choice between the Roborock S8 Pro Ultra and this Dreame L20 Ultra. I settled on the Dream L20 because of the extended mop pad arm feature. While mopping, the arm will extend the mop pad out to get the edges of the floor near the walls. Absolutely did a great job. There are so many features that you will enjoy. Too many to list here. I never thought I would leave iRobot products behind but this robot vac changed my mind. Unfortunately, iRobot Roomba combos are a bit behind in the mopping department. I purchased this Dreame L20 for 30% off in December. For that price it was certainly worth it.

  8. John Brock

    5.0 out of 5 stars

    It works and is well made.

    I have had the Dreame L20 Ultra for about 6 days and have been putting it through its paces. It works as advertised and that says much because the unit is feature rich. I have purchased over the years 3 robot vacs from the leading manufacturer. In each case I was disappointed because they did not live up to their press. This is the first that completely satisfies me. So far, once I get the process worked out, it has worked flawlessly. My only quibble is that it lacks any step by step instructions for setting up zones and maps. Once you figure it out it is easy but more hand holding at the beginning would be helpful. My only design complaint is that the print/labels in the zones/maps display lack contrast. This combined with the small print makes it difficult to read and edit. Other than that I am more than satisfied. I purchased this on Black Friday ’23 for $1100.

    5 people found this helpful

  9. Max E.Max E.

    5.0 out of 5 stars

    Stellar Product with No Downsides

    This product is the very first Robovac I have owned. It has met every expectation that I have had with no downsides. I hadn’t cleaned my floors before having it go on its first cleaning journey, and it was able to vacuum and mop up dirt/dried mud and dog hair throughout the entire house. After it did, 2-4 passes, it looked better than if I had spent the time to do the chore. The feature sets it has have been used every cycle, and it has taken a mental load off of my plate. I bought this item during Black Friday, so I certainly got a great deal for the cost. However, there is no better Robovac on the market. I am pleasantly pleased with the purchase.

    3 people found this helpful

  10. Luis

    5.0 out of 5 stars

    Dreame l20 ultra

    I had a Neato 3, 4, 8, 9, a shark AI, a bravaa 380 mop, and a eufy x9 pro. I say dreame is the best robot I ever had! This thing does everything! Especially when it can leave the mops in the station, when other robots drag the mops all over the carpets. Also it mops edges when other robots can’t. I got it when it went on sale. It is expensive, but is a great investment! I recommend!

    One person found this helpful

  11. JB

    5.0 out of 5 stars

    Love it!

    When I first received my L20 I had an issue with my unit, but Dreame support was always quick to respond and they sent a replacement unit that has been working flawlessly.I currently own a Roomba J8+, Braava M6, Eufy X9 Pro, Dreame L10S Ultra and now this L20 Ultra (yes, I’m aware I have a Robot vacuum issue lol). The L20 is by far the best robot vacuum I’ve ever owned. You won’t find another out there as feature rich as the L20. I absolutely love that it can detache and reattach the mop pads on it’s own. Or just leave the pads on because it will still raise them up when carpet is detected. The selling feature for me was the mop extender feature. I love that it mops up to my baseboards and it’s not going around scratching them up by bumping into them or my furniture like the roombas do. Sure, it’s pricey, so maybe catch it on sale if you can. It’s definitely worth it! My only complaint is I wish I could have gotten it in white.

    21 people found this helpful

  12. Cyk

    5.0 out of 5 stars

    BEST ROBOT VACUUM/MOP EVER!!

    I’M SO SATISFIED WITH MY PURCHASE!

  13. Josh Hughes

    5.0 out of 5 stars

    Best Combo Robot Vac

    Got mine delivered today after pre ordering. Reviews of pre release units were glowing and the features were amazing. If you were to take all the strengths of a Roborock S7 Max V Ultra and combine them with the strengths of the Ecovacs Deebot X1 Omni you would get this unit. Except it improves even on that. Stronger suction while also being quieter, support for floor cleaner instead of being limited to water only, an App that honestly simply blows away any of the above including iRobot.Now, all that aside it just completed its first full pass of my downstairs. I have a third tile and two thirds laminate on this floor. The mapping run was flawless. My laminate came out spotless! Looking at it in the suns reflection not a single steak or smudge. Honestly I pulled the trigger on this because my kids just can’t for the life of them get these floors clean. I have an 8 year old, a 12 year old, three dogs and a cat. Yet one pass with this monster was all it took.Buy this. Buy it now.

    22 people found this helpful

  14. M. Wasserman

    5.0 out of 5 stars

    dont bother with any other brand

    smarter than any others, mapping perfect, cleans great, good app, this one is the best

  15. Yacquelin Davila

    5.0 out of 5 stars

    The best vacuum ever!

    I got mine on Black Friday and I’m in love with it!! 1000/10

  16. Paul Rogers

    5.0 out of 5 stars

    👍🏻

    👍🏻

  17. Justme66

    3.0 out of 5 stars

    Performance is questionable features impressive

    It has impressive features now however the only thing that’s impressive is the mopping, It really cleans the floors. Now while it has impressive features I like how it leaves the mopping heads at base when vacuuming the carpets but it washes the heads even when vacuum only is chosen wasting water and cleaning solution. It doesn’t clean the edges at all even with the fancy new features. I had the Roborock S7 max ultra and when I first received it it cleaned like a dream as time went on it didn’t hold up. After two years it wasn’t that great at all. This one seems to mop really really well and is ok vacuuming just the edges are left dirty.

    One person found this helpful

  18. Amanda

    3.0 out of 5 stars

    It’s good

    It’s decent. Some quirks that could be easily resolved with future updates hopefully. The app is simple but a pain to navigate. Doesn’t work as well with Alexa as I had hoped. What really makes me dislike it is the nonexistent customer service from Dreametech. Seriously awful if I had known prior how bad it was I’d have gone with another brand.

    2 people found this helpful

  19. Tjlcm5Tjlcm5

    5.0 out of 5 stars

    I’m so relieved!

    It gave me serious anxiety to drop this kind of money, but I was to the point that I was ready to invest in a robot or hire a cleaning person. Because mopping is really my biggest chore I decided to try this. Man is it worth it! It was very easy to set up. Has no problem with the fringe on my area rugs and has done a great job cleaning. As long as it holds up over the rest of time, I am a super happy consumer!

    17 people found this helpful

  20. Alex

    5.0 out of 5 stars

    Feature rich vacuum

    I preordered this vacuum to get it at a large discount. The $1500 price is pretty steep but I am extremely happy with the l20 ultra for what I payed for it. The app is a bit clunky but has a ton of features after you figure out the quirks. Navigation and avoidance is pretty good and the robot does a great job keeping my floors clean

    5 people found this helpful

  21. Amazon Customer

    5.0 out of 5 stars

    By Far the Best…

    This is our 4th high end robot vacuum. I was a loyal ECOVACS customer prior to buying this vac and always thought they were very good… honestly still do. This vac is on another level though. Vacuums and mops flawlessly and the object detection is second to none. If you want the best, this is the one to buy.

  22. Amazon Customer

    5.0 out of 5 stars

    Great Robot

    Works amazing. I love that it removes the mop pads before cleaning the carpet and the rugs. It covers as much of the floor as it can and does a great job of avoiding obstacles. It’s not perfect, but it works really well. I will say that it is limited by capacity. If you have animals, you should run it every day. It also helps if you put up chairs and pick up unbacked rugs. It does not like those. Even with that, it does an amazing job.

  23. Jeff

    5.0 out of 5 stars

    Really really works!

    This device is simply amazing. It does everything it promises extremely well. You will watch it in aw as it goes through its paces. We named ours “Bruno” as it has seemingly a personality, a true robot that will save you time mopping and vacuuming. Don’t hesitate, buy this robovac!

  24. norCal DannorCal Dan

    5.0 out of 5 stars

    not bad at all

    I thought it was going to be a pain to set up but it was very easy. Good instructions, easy app. I dump the dirty water out myself and refill clean water and that’s been very easy. Overall I’m very happy with the product after 3 weeks of use. it’s a bit pricey though.

  25. Susan E. Brown

    5.0 out of 5 stars

    Amazing!

    Love it! It’s truly a dream. Has many options for settings. When I first got I just got it going. Later I changed the settings to have the robot do several cycles for deep cleaning.

  26. TH

    5.0 out of 5 stars

    WE LOVE IT

    make our life so easy. you just empty, refill. Make your life super easy.

  27. Cindy Bohner

    5.0 out of 5 stars

    Works great

    Love that it does amazing job cleaning

  28. Amazon Customer

    3.0 out of 5 stars

    Possibly the best robot vacuum with some concerning network activity

    I just want to leave this review about the network activity I am seeing from this vacuum. I have an enterprise grade home network and I block all DNS that does not go through the one I provide so it can be filtered for malicious activity and I see this vacuum constantly trying to connect to a Chinese DNS provider called alidns. Owned by Alibaba Group. It will occasionally trying to connect to Googles DNS as well. It just spams it constantly, like ~15 times a minute. The vacuum should respect my network settings and not try to circumvent them. Due to this the app is a little sluggish when responding to user input and takes a while to load on first boot when trying to initialize connection to the robot. Since the vacuum does work it eventually does use the DNS I provide but as reported it will still try to constantly connect back to the hard coded DNS. This does not inherently mean it is doing something malicious as the Amazon Echo devices do the same thing but are not anywhere near this annoyingly persistent.

    17 people found this helpful

  29. S. Avery

    5.0 out of 5 stars

    Pretty good

    Just used on hard floors so far. I made sure to leave them dirty from Thanksgiving. Cleaned about 98% of the stuck on spots on the floors. Will update after I use it on my carpets.

    One person found this helpful

  30. B and B

    5.0 out of 5 stars

    Dreame L20 Ultra Robot Vacuum with Mop: Unleashing Next-Level Cleaning Efficiency and Versatility

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     The Dreame L20 Ultra Robot Vacuum/Mop effortlessly transforms cleaning routines with its exceptional performance on our dark wood floors. Its advanced sensors navigate seamlessly across the surface, leaving no dust or debris behind. Not only does it excel in efficiency, but the L20 Ultra also boasts an impressive quiet operation, ensuring a peaceful cleaning experience without disrupting your daily activities. For now, we can happily say goodbye to the hassle of manual cleaning and hello to a pristine home, effortlessly achieved with the Dreame L20 Ultra Robot Vacuum/Mop combo. Thanks Dreame!

    4 people found this helpful

  31. IPW

    5.0 out of 5 stars

    A Game Changer in Home Cleaning: Dreame L20 Ultra Review

    I recently purchased the Dreame L20 Ultra Robot Vacuum and Mop, and it has been nothing short of a revelation in my home cleaning routine. Here’s why I highly recommend it:Exceptional Cleaning Efficiency: The L20 Ultra has surpassed all my expectations in terms of cleaning efficiency. It seamlessly transitions from hardwood floors to carpets, picking up dust, pet hair, and small debris with ease. The suction power is impressive, handling even the most challenging messes without any trouble.Advanced Mopping Feature: The mopping function is a standout feature. Unlike other robot vacuums that merely dampen the floor, the L20 Ultra actually scrubs, leaving my floors sparkling clean. It’s like having a maid service at the touch of a button!Smart Navigation and Mapping: The navigation system is incredibly sophisticated. It maps out my home with precision, ensuring no spot is missed. The ability to set no-go zones and specific cleaning areas through the app is incredibly convenient, making it truly a smart device.Long Battery Life: I am amazed at how long the battery lasts. It easily covers my entire home on a single charge, and the auto-return-to-charge feature means it’s always ready to go.Quiet Operation: One of the best things about the L20 Ultra is how quietly it operates. It’s so discreet that I can have it running while I’m working from home or even when I’m on a call, and it doesn’t cause any disturbance.User-Friendly App: The accompanying app is user-friendly and intuitive. Scheduling cleanings, monitoring the vacuum’s path, and receiving maintenance alerts is a breeze.In conclusion, the Dreame L20 Ultra Robot Vacuum and Mop is a top-tier product that has made a significant difference in my daily life. It’s a worthwhile investment for anyone looking to streamline their cleaning process. Highly recommended for its efficiency, intelligence, and ease of use!2 / 2

    5 people found this helpful

  32. W. HerronW. Herron

    5.0 out of 5 stars

    Was skeptical but so far, it’s lived up to the hype.

    Had been using a Roborock S6 for a long while until it ran over cat puke. Decided I wanted to get something with a forward facing camera and AI smarts to try and avoid running over stuff including wires. Also wanted something that could mop our hardwoods. Wanted to avoid the vibrating mob pads like the current Roborocks (except the Q-Revo) because I’ve read they can cause scratching on floors. The Q-Revo doesn’t have a camera and the obstacle avoidance I want.I was leery about trying out a bot that is so new… from a company I had never heard of with a limited track record, especially at this price point (note I did pick it up during fall Prime $300 off sale which certainly helped).I fully expected to get it, have it not perform well, and send it back but so far, several weeks in I’m really happy with it. The obstacle avoidance is great. It has only gotten hung on a wire once and that was one that was hanging from a table… black wire… at night. I blame myself on that one. Otherwise, it has never gotten stuck anywhere or drug anything around which was constant with our S6. The map generation is great. I have no complaints with the app. It seems fully featured and highly customizable. I assumed the app would be an issue, but they seem to have their s*** together there as well.The mopping is where it really shines ;). Being able to kick out one pad to get close to the wall really provides for great coverage. I’ve included some before and after photos. It really made a drastic improvement on our floors as evidenced by the dirty water that I emptied out. It’s not going to remove really stuck on spots… you can see one in one of the photos… but for standard maintenance and keeping things looking good it’s great. I was disappointed that when it got here, I found the cleaning solution contains alcohol. The people who refinished our floors told us not to use alcohol products. I thought that might happen and assumed I could just pour my own vinegar-based solution into the cleaning solution tank but didn’t realize that there is no cleaning solution tank. You literally insert their cleaner bottle into the unit so there’s no way to use your own cleaner. I don’t know if this is a way to try and force you to purchase their cleaner or not. Unless and until they come out with a cleaner that does not contain alcohol, I can’t go along with this. Thus, I drilled a hole in the top of their bottle, emptied out their solution and filled it with my own with a funnel. Then I inserted that into the unit, and it’s been working great. There are warnings in the manual about using their own solution, stating it could cause issues with the base station, but the solution I’m using seems to be working great. I’m using this stuff by the way: https://www.amazon.com/gp/product/B01N6EECEY/ref=ppx_yo_dt_b_search_asin_image?ie=UTF8&psc=1I read some stuff on Reddit about the mob extend ridding up on the wall edge if you have quarter round molding but if that was an issue at some point, they must have patched it as I haven’t seen that.One issue that people have mentioned that I will agree with is if you are mopping and vacuuming at the same time you might end up with wet edges on your rugs. I don’t really mind that too much on my entry way rug as it’s intended to deal with wet shoes. You can avoid this by setting up your cleaning routine to vac and mop separately in areas where that could be an issue.This thing is certainly an investment. For people like us that I would call… motivationally challenge…. keeping things clean has never been easy so this thing is a godsend for us. If you’re on the fence and waiting for some more people to test it out like I was… I’d say give it a shot. Until Roborock comes out with a Q-Revo with a camera and AI… I think this is probably the best robovac on the market.

    49 people found this helpful

  33. Mark Jeffreys

    5.0 out of 5 stars

    What a difference 4 years make.

    Let me start from the beginning, I was born, just kidding. I have had 5 robot vacuums since they first came out, my last one was a Shark self empty. That was the best at that time. That was 4 years ago, I got a puppy and the shark tried to clean some puppy poo. Well that didn’t go well, my girlfriend was being nice and tried to clean it with a little too much water so it died. I also had an Ilife mopping robot, not a smart robot, but the only thing at the time that just didn’t have a pad dragging on the floor. The dreame L20 came boxed very well, and I had it set up within 30 minutes, including setting up the app. In the app I found map house function, my old bot took 4 days to map my house. I did the map, and it dropped its mopping pads in the base and took off. In 5 minutes my 1800 sq ft 3 bed 2 bad was mapped perfectly. Next I started cleaning, I choose genius mod and the intelligent settings pretty much what it recommends. While it was cleaning, I fired up the onboard camera, so cool to see from its point of view. After it cleaned perfectly, the map got better too, even showing the legs on my pool table and other small things. It will even take a picture of obstacles and show you them at the end of the cleaning. I pulled the clean water and dirty water tanks out, and it seamed to suck up all the clean water it used, and the dirty water was black, I didn’t know my floors were this bad. They are distressed hickory floors, and after it was done they were shining. I found that my hand held vacuum with the extender hooked up sucked all the dirt out of the bag, so I won’t be buying a lot of those, they are made with fabric not paper so they should last. I will also be refilling the cleaning solution myself also saving money in the future. The price is high, but I had $1000.00 in my too old ones and this is far superior. I can’t wait to see what they have in another 4 years, but for now I’m very happy.

    One person found this helpful

  34. Luke

    5.0 out of 5 stars

    Dreame L20 ULTRA is the BOMB!

    I’ve ordered 3 robotic vacuums in search of one that actually performs. This unit, in no uncertain terms, is the only one to live up to expectations. From the start it did a comprehensive job at mapping our 3,400 sqft home, correctly identifying multiple rooms, hard floors and carpets. On its first clean I configured it to first vacuum and then mop. My reasoning behind this is that the L20 has the exclusive feature to leave the mops in the base station while vacuuming as opposed to dragging wet mops across the carpets like all the other units. It does offer an option to vacuum and map at the same time (as the other models do). It lifts the mops when encountering carpets, but all the units do not offer sufficient lift (including the L20) for high pile plush carpets to avoid contact. The feature to leave the mops in the base station is reason enough to purchase the L20. Object avoidance was first class and the “mop-extend” feature worked flawlessly to clean right up to the wall edge.Initially I purchased the latest, most expensive DEEBOT as it’s specifications suggested it would be a great performer. NOT SO MUCH – mapping was crazy terrible. It placed most of the house into a single room and entirely missed the kitchen, laundry, and office. While mapping it bumped into everything. It boasts the highest lift for the mops but still they would drag on the carpets and it got suck on shag area rugs.If you want the latest tech that works this is it.

    16 people found this helpful

  35. Nic

    4.0 out of 5 stars

    WOW – Expensive but so far I think it is worth it

    I have a friend who is a clean freak and years ago told me the robo vacuums never lived up to his standards. Visited him a month ago and saw he had 2 robo vacuums from another brand and said they were great for keeping things in order. So a testament to how far these things have come.I recently moved into a one story house after living in a small apartment. I am someone who has had a Dyson and been happy with it. I never had the space to need a robo vacuum. But now I am living with an animal and I have more space to upkeep.I have had this thing less than a week and I love it. It is very easy to setup and use. It did a great job at mapping out my house. It has not gotten stuck anywhere or eaten any cords yet.There are different settings for suction of the vacuum. It has done a good job picking up dog hair and debris. Even in corners or near furniture. Its not perfect. But it helps SO much with maintaining dog hair, dust and other small things.The vacuum is nice but the thing I really love about this is the mop feature. I think it does a great job at mopping and the amount of dirty water it returned after its first round of cleaning surprised me. It collected a lot of dirty water. To think I can just go to an app and ask a robot to mop for me instead of having to constantly swiffer… I am filled with joy if this continues to work.Overall, this thing is great. Its not going to replace you doing a deep clean yourself. But it will help you do a great job at maintaining in between.I bought the warranty since this was over $1000 and if this thing dies or performance changes ill try to come back to update this. But so far very happy.Edit: Have had it a few weeks. Still love it. But just know that if you have a lot of pet hair you might need to manually empty the vacuum and check the base for hair clogs. Easy to do both those things. Its just the amount of dog hair it was picking up was getting stuck and preventing it from auto emptying. Im trying to have it empty itself after every room now. Hope that helps

    5 people found this helpful

  36. SolSol

    5.0 out of 5 stars

    You need to get it

    It is an expensive robot vacuum cleaner… If you have money tho..its definitely an investment. Vacuuming and mopping is at least an hour or two job. This will safe you that time to spend more time with family. I moved into a new apartment and the hardwood floor was pretty dirty. I set vacuum up in the corner and started with mapping. Then I set the vacuum only option to run it a few times then mopping only option to just mop. After maybe 2 mopping, floor was pretty squeaky clean. App provide you a lot of options on how you want your place to be cleaned. You can schedule cleanings and how it should be done. App automatically figure out what kind of room they are cleaning and also gives you the option to customize cleaning option per room. Vacuum and mopping ability was up to expectation. Tho… it had hard time identifying the low clearance carpets or quick dry stone bath step thing. Vacuum doesnt eat them but the portion of them gets dragged a little. Had no issue with cords and it cleans under the furnitures. Check out some youtube videos, but I 100% recommend this. I just wish that they had white version of this.

    4 people found this helpful

  37. Garrett Smith

    1.0 out of 5 stars

    If you have kids and pets…do not buy this

    ***UPDATE 2*I have reached out to customer service a total of 4 times in the last 3 weeks to try and resolve any issues and no one has responded. I was looking to possibly see if this was an “user error” meaning myself so I could purchase this again.I really think this mop vac has great potential however now that I know customer service is nonexistent, I definitely won’t buy this again.***UPDATE***Sadly we have made the decision to return this item. It has massive potential! But $1200 is just too steep for a machine that causes more headache.Dreame definitely needs to look at the 1-3 star reviews to see we ALL complain about their app. Thats huge. It is not user friendly. Too much time manually configuring the settings.This machine has a hard time determining what is carpet and what is tile. I have tried numerous times settings but it will continue mopping my carpets no matter what setting I have chosen. I have also selected for it to mop AFTER vacuuming which wastes a lot of the battery but it does not like dropping the mop pads being at the dock.Ugh!!! I really wanted this to be the one so Dreame if you date your app and some settings, please contact me and I will gladly purchase this again.*****Man when I say I was sooo excited to get this babe only to be massively disappointed…it’s heartbreaking! I have 5 kids and 3 cats living in my home. So I was hoping spending more on a device would mean quality would be exchanged. I am playing with some of the settings to see if it’s a “me” error but after 3 days of different settings and numerous runs, my $80 robo mop/vac works the exact same if not a bit better. $1200 for this baby is steep! Real steep in today’s world.The app is incredibly difficult to navigate. Shark and Uoni have a much easier app to map and navigate.I will give this another 2 days because I really want this machine to work. I absolutely love the built in water line possibilities so that’s why I’m giving this another 2 days.I will update if I can somehow figure out how to make this actually work. But ugh…any tips would be beneficial.

    10 people found this helpful

  38. A Gardiner

    5.0 out of 5 stars

    this thing is exceptional

    we had a shark robot vacuum RV1001 for a few years that was supposed to be smart and capable of emptying itself, it was a reliable machine but pretty dumb. the thing would run around and crash into things, its marked up all our baseboards and furniture and would find its way round by slamming into tings rather than sensing them.i spent hours and hours and hours researching these things and settled on the L20. we got and woah its what the shark should have been from the beginning. Its so intelligent its unreal, it can get round our 1300sqft living area without bumping into a single thing, it gets right up on the baseboards without hitting them gets round furniture, can go round chair and table legs without getting confused or stuck it identifies kids toys, animal mess and goes around, its just fantastic. unlike the shark It even follows a logical pattern cleaning, it will do the edges of a room first then do the middle in a proper pattern, you can set mopping intensity water flow, suction power on a per room level, it mapped the area is 5mins flat, you can manually tweak the map if desired but its really not necessary as it automatically, identifies different floor surfaces.its just a real mega leap forward in robot vacuums, yeah its double the price of the shark but its more than twice as good, its logical precise and efficient and completes the job in half the time of the shark. also if it just has to pass through and area to get somewhere it speeds up. i cant get over how good this thing is its light years ahead of many of the competitors.i looked at the the ecovacs deebot x2 but it seems to be plagued with software issues and i think the only real competitor to this is probably the roborock s8 pro ultra but i’m not a fan of the drag style mops as they can scratch floors if a rock gets stuck under the mop unlike the rotating mops where the rock will work its way out. if i wanted to spend less money id look at the dreame L10/L10s or the roborock q revo

  39. H A.

    5.0 out of 5 stars

    Some bugs but a huge advance over previous generations….

    At the time of this review, the L20 had just been released so I figure they will fix some of the flaws with updates in the near future.I used to own old zig-zag random Roombas until about 2013 but gave up on them when I decided the the downsides were more hassle than they were worth. Random zig zagging and knocking into every thing was starting to cause wear on furniture and baseboards. Also, they tended to eat things up and get stuck a lot. Using virtual wall, which had to also be programmed, was a hassle.This thing is completely different and once dialed in has been outstanding. The idea that I could tell it to clean a single room or zone on the other side of the house and that it would just do it and not even have to worry that it would get lost or not finish is mind blowing. Even more so that I could do it from anywhere in the world and even watch it through it’s camera.That said, it’s no without it’s flaws.My house is single story 3400 square feet. Mapping presented issues due to the size and limits on how far it will map from the starting point. The base station is in the kitchen, which is on one side of the house. When trying to map from the base station, it will only go a little over 120 feet before it hits a virtual limit and will not go any further. This left the master suite, the laundry room, and a bedroom all at the other end of the house unmapped. The only work around was to map from a starting point closer to the center but then you’re not starting from the base station. One massive bug is that if you start mapping without it leaving the base station, it will basically go forever. I finally stopped it after 80 minutes and after it had visited the entire house at least 5 times. Eventually, it started having shifts in it’s position which resulted in the nearly perfect map up to that point become distorted as walls it had previously mapped were now being drawn as obstacles and new walls were going up at an angel to the actual walls.Eventually I discovered that if I click “dock” after it’s created a map and is revisiting everything it already did in detail, that I could manually save the “temporary map”. After that, if I manually drove the L20 close enough to the dock and then pressed home on the dock, the robot would dock and add the missing dock location to the map. So after hours of messing with it, I was eventually able to get it mapped and docked.Another setup issue was not having water. I tried manual mop cleaning 5 times and no water would come out. What I eventually did to fix this was to fill the clean water tank to the literal top and prime the input tube by pouring water into it. That fixed it but this will cause a few reviewers to knock a star or two off.Other issues.If you close a door which we sometimes do when it’s cleaning in bedrooms and we don’t want the sound coming down the hallway into the living room, when it finishes, rather than stopping at the closed door and sending a message asking me to clear the obstruction so it can get home, it just starts randomly wandering in all of the rooms it can get to. It’s not lost because the position in the map on the app is accurate to where it really is.Also, if you close a door and it’s part of a room being cleaned, in this case the hallway and the hallway door closing off the bedrooms from the living room, the robot will just stop and say it was obstructed rather than cleaning up go the edge of the door. This is perplexing given that you could put a new obstacle in a room even at a wall and it will happily navigate around it and mark it as an obstacle, but not so with closed doors. The work around for this is to split the two rooms on either side of the door into entry ways about 1.5 feet wide and then merge those into an “entry” zone that the door sits in the middle of. However, I’d have to do this to every bedroom door adjoining the hallway if I want to clean just the hallway but have the doors closed. Currently I have to open all the doors to all the bedrooms if i want clean the hallway….except for the one that I created the entry zone for.It really needs to have a concept of doors. We should be able to mark doors on the map and it should understand when doors are open and closed.It doesn’t know when its dustbin is full and will just pack it tight until it’s too full to be emptied at the the dock. This happened the first few cleanings and I had to pull all of the dust out of the bins myself. Clearly this means admitting my floors were a mess. After the first complete cleaning, this hasn’t been an issue since, but it seems they should be able to know when the bin is full and even more so, should be able to message you in the app if the dock isn’t able to empty it. Seems like that could be a photo sensor so it knows when to go home to empty and when it fails to suck out the dust.Editing is clunky and not complete. When it builds the map, sometimes floor standing items become walls. I’d like to be able to edit the walls and mark the floor standing items for what they are.Carpet marking is awkward. It assumes carpets are parallel to the floor plan rather than at angles which a number of my short pile throw rugs are.Wish I could save zones since there are several high traffic areas near each other but in different adjoining rooms. I can set zones in these areas and take care of them more frequently without having to do entire rooms, but I have to set it up every time. I can’t save a zone config.Some times rooms next to each other get the same color even though they are split and marked as their own rooms. Wish I could change the color.The robot will sometimes avoid areas for no apparent reason. No obstacles marked and nothing there at all. I can put zones around the missed spots and it will happily clean them even though it didn’t the first time.Cleaning history shows marked obstacle icons, but you can’t click on them and view the photos like you can in the live map. This is super frustrating if you’ve already started another cleaning cycle somewhere else.The scheduled patrol is interesting but useless since it doesn’t appear you can auto record video for later review.Despite the flaws, it’s light years ahead of the old zig zagging roombas.Edit: after living with it for over a week, have run into some annoying bugs.Floor direction is ignored for zone cleaning. If I pick a zone in a room that has wood floors where I set the direction horizontal or vertical in the settings for that floor type, the robot ignores the setting and cleans against the grooves.Similarly, if I pick an entire room and select 2x, the first pass will be along the floor direction as specified but the second pass will be perpendicular cleaning across the floor grooves…similar to the zone bug above.Another issue is that the robot will frequently avoid areas..some times small all the way to large even though nothing was there in mapping and nothing was there during cleaning. Sending it for another cleaning usually results in the ignored areas getting done but it’s annoying and happens randomly in every room.Doing 3x passes in a smallish area with vacuuming and mopping results in the robot sucking up lots of water and basically destroying the HEPA filter. They should prevent this from happening when the area is small enough to force vacuuming first and then mopping second so there’s no water on the floor during the vacuuming phase.

    41 people found this helpful

  40. HelpfulGuy

    5.0 out of 5 stars

    Fantastic upgrade from our Roomba

    We have had this robot working for a week. I’m very happy with it so far. It cleans our tile/hardwood/rug covered first floor dodging toys, shoes and other kid items strewn about. We don’t need to pre-clean for the robot to do a good job. During this week it has not gotten lost once nor has it gotten into trouble. Zero eaten toys or cords. The same can’t be said for our now-retired Roomba S9+ that would get lost, stuck or eat cords almost daily.I wasn’t sure about the value of mopping, but given what the waste water looks like I think it’s nice to have. We do have a dog that drops a lot of hair so daily vacuuming is a must for us. The suction seems adequate to keep things clean. It doesn’t get too loud. You can definitely do work when the robot is working.The app leaves a lot of be desired, but it works. The company needs to hire a native english speaker to edit their app and their manual, but you can figure out what the command/notification is getting at. The app can be a bit slow so wait a beat after any button presses.I would highly recommend this robot for somebody with an active, child and pet-filled house who needs the robot to just run without pre-cleaning its path. You will need to check on the water (dirty and clean) every couple days as it uses quite a bit. While expensive it seems to be worth the price.

    2 people found this helpful

  41. Hal

    4.0 out of 5 stars

    Quite impressed!

    Let me start with the $1,500 question. Is it worth its price. No easy answer. But, let me give some criteria for you to decide yourself.If you already have a Roomba (or similar robovac) and you really want the mopping function, the answer is yes…but do search for coupons that may give you $500 discount. Or just wait for the Black Friday sale.If you have paid $200 to $400 for basic monthly cleaning services for your house, the answer is YES.If you have bought $500 Dyson hair dryer or stick vacuum using your own hard earned money (not your parents’), then why not.Now about the product itself…First, the physical setup was minimal and almost no brainer, that is, for a do-it-all robovac. If a larger quick setup guide was included, it can make the setup experience even better. It only provides a small quick setup printout with small fonts and graphics.Second, downloading the app, recognizing/registering the robovac to the app, and setting up wifi connections are easy enough. But some steps need better/clearer confirmations before moving to the next step.Third, while it is certainly not difficult to use or confusing, the user experience of the app itself can be further improved, especially in the area of settings/configurations for “Custom cleaning” in specific zones.I am very impressed with the initial scanning function. My first floor is about 2500 sq. The scanning found and accurately labeled all rooms, powder room, bathroom, hallway, etc., as well as my clutters such as power cords on floor, piled up boxes, and so on. And the scanning was completed fairly quickly…maybe around 5 minutes.Both the vacuum function and wet mopping function are effective on my first few cleaning cycles. And I can see that with ongoing periodic auto cleaning, it will be very effective in keeping the floor nice & clean, especially for those with indoor pets. I am also surprised that mopping is almost three times quieter than the vacuuming (in turbo mode). I will try scheduling & running this during early morning hours when sleeping upstairs.

    3 people found this helpful

  42. Jay

    5.0 out of 5 stars

    Meh at first…then it hit me

    Okay, I am coming from an Ecovacs T8+ and at first like all new vacuum purchases, I monitored the hell out of this unit on the first week of running (I still check it here and there, but this behavior of mine is not new! Just making sure everything that is automonous is going smooth throughout the day to day). At first I noticed this unit picking up my pet’s toys, but also that’s because some of the toys almost blends in with the floor, and this unit uses rgb camera to detect objects. It even got caught in wired multiple times and detached the mops, leaving the unit to idle until I get home. After a while tho, it started to avoid those objects much more consistently almost like it’s learning (even though that’s not something they advertise). I also stopped “correcting” it’s obstacle detection. Just let it detect and avoid to its heart content.One major thing I noticed compared to my old ecovacs is that my floors were omg clean and I think about cleaning/mopping my floors less and less. I also can finally throw out all my extra mop pads because this thing washes and dries the attached mop for you! At first I was gonna go with the x2 Omni because it had hot mop washing…but do note that the floor cleaner you use is usually sufficient enough to break down dirt and oil embedded into the pads. Unless you are a greasy person who constantly greases their floors….i wouldn’t care for hot mop washing. This brings me to my next point…this unit can add floor cleaning solution to the on board water tank for you! No measuring, no spills, just refill the base station water tank.The app is actually a bit weird, but once you get used to it, you will find that it has everything you need. One thing I recently found out is that it can map out carpets for you, OR you can add it in yourself. On top of that, you can set individual cleaning preferences of those carpets! Much improvement could be made on real time vacuum tracking updates so you know where it’s at quicker.Navigation is actually not bad! It can be a bit slow, but it is as thorough as any robot. I also love how premium this unit looks. Magnetic top cover, magnetic mop attachments with matte finishings on both the unit and base station. However the lidar on top is a bit taller than most units i’ve seen, which makes cleaning under furnitures a big maybe. The front led lights is nice, but it’s so bright! Like high beams bright 😂In short, I can literally say this saves me so much time and energy, and that I love looking at my clean shiny wooden floors so much more (was a little less shiny back when with my T8+) and the detailed scheduled automations is just amazing. One thing I do wish was better is their Alexa integration. Can’t figure it out for the life of me whereas it was dumb easy to firgure out with Ecovacs. From what I learned tho is that even if you can use Alexa, Dreame doesn’t support specific room cleaning with voice.

    3 people found this helpful

  43. LoveAmazon

    5.0 out of 5 stars

    The best robo vac/mop combo ever

    I tried the Neato (years ago) and the roomba and they were always finicky and required a lot of hands on….this thing has been absolutely fantastic right from the start. So easy to get started, so easy to use the map, requires very little effort on my part. I’ve got it firing up every day, first to mop and then to vacuum (seems to work best for our 2 dog household) and our floors have never looked so good! We’ve got tile, engineered hardwood some area rugs and carpet in the bedrooms…handles all of it no problem. My husband got me this for Christmas to replace roomba and braava and have to admit I was thinking I don’t need this brain damage ….flashbacks of calling customer support…but I was happily surprised, setup was effortless.

  44. Dan

    5.0 out of 5 stars

    Its not so bad, your only the best ive ever had

    The best in every catagory. Battery life, obstacle avoidance, customization, cleaning ability, mopping. So so good, this is the best robot vacuum, ever. Thanks to Chinuh. There is alot of background data being thrown around, in and out, from the base station.. in fact there is no logical reason for this.. i dont really care tho, it cleans!!!Only complaint in relation to my other previous bots is it makes a few new noises. Thats fine tho. There is that much more going on internally. I hope it lasts. My s5 roborock only lasted 2.5 years and i paid 700 for that pile. I got the l20 for 949 on dec 19th. Take care all

  45. Lawrence C

    5.0 out of 5 stars

    great item with a few quarks

    Managing a busy household often means constant cleaning, especially when remote work and daily activities take place primarily on our first floor. The Dreame L20 Ultra Robo Robot Vacuum has been a game-changer for our family, effectively handling the cleaning tasks for our 3700 sq. ft. space. Although its height prevents it from going under kitchen cabinets and some furniture, this minor issue hasn’t been a dealbreaker. We’re considering a second unit for upstairs.Cleaning Performance: The Dreame L20 Ultra excels at removing dirt and crumbs that accumulate throughout the day. Our first floor consists of wood-look tile and a variety of large and small area rugs. Thanks to the Dreame L20 Ultra, we wake up to clean floors and rugs every morning. Our dining furnature has angular-cut legs, which usually cause vacuums to get stuck daily, but the Dreame L20 Ultra has only needed assistance once in a month of use. I’ve observed the robot getting stuck but eventually finding its way out on multiple occasions.Smart Controls and App Integration: Initially, I used the Dreame L20 Ultra with voice alerts enabled, but after a week, I found them unnecessary. The robot vacuum is powerful yet quieter than a standard vacuum, though louder than some other robot vacuums in it’s more powerful setting. It has a quiet mode, but I prefer the stronger suction, and it doesn’t disturb anyone’s sleep. The vacuum can be controlled manually or scheduled via the ” app, which works seamlessly. Watching the vacuum map out the room as it cleaned was fascinating. I’ve even used the vacuum’s camera to check on noises downstairs – a neat feature you can use to check on your home when away.Low Maintenance and Self-Emptying Base: TheDreame L20 Ultra empties itself into the base charging station, and after a month of use, the vacuum and the base still look brand new. The robot picks up dirt effectively, yet it doesn’t appear dirty. This low maintenance is what you’d expect from a high-end unit.I highly recommend the Dreame L20 Ultra Robot Vacuum, but with one caveat – its retail price might be steep for some, especially considering that a few competitors offer the additional mopping feature. However, if you can find it on sale, it’s an excellent investment for those seeking a time-saving and efficient cleaning solution for their home

    One person found this helpful

  46. Al BundyAl Bundy

    5.0 out of 5 stars

    Best combo vac and mop!

    Simply amazing. I have been using robotic vacuum cleaners since they first came out, staying with the original brand, until now. They would bump and clean, and did pretty well, but until they came out with auto-emptying, they did not really save too much time over just using a regular vacuum after you include dustbin emptying and maintenance. I have two of the latest auto-emptying models from that original brand, and this review is a comparison of my experience with these two brands.We have three cats and two dogs in our home, and they use a doggie door to come and go as they please, dragging in leaves, grass, and debris so it is a daily cleaning situation that involves both robots and regular vacuums. I did not like using my older robots when I was home since they make a loud annoying sound, they were always bumping into furniture, and the sound of the motors, suction, and bumping was quite annoying. This Dreame robot is so quiet, I am very impressed.It came in a large box due to the size of the base station and its ample water capacity, as well as dry emptying capabilities. It was well packaged with just cardboard, and it was excellently protected without the use of Styrofoam. Everything just screamed of high quality and thoughtful engineering. I liked the cleat behind the base station to wrap excess cord length, and I liked how easy it was to remove and fill the robustly constructed water tanks. I charged the robot after snapping on the rotating side brush and preparing it for its first use. I initially tried to charge it by placing it on the charger, but being used to the other brand, I did not know that they go on backwards. I found out by putting it a few feet away and pressing the home button, it announced it was going home and docked perfectly. I also appreciate the voice information that tells you what is going on with the system.After charging, I wanted to have it map the house. I expected to see something like the way my other robots map, but I was amazed by the lack of noise and quickness of how fast it mapped. The camera and Lidar make a huge difference. I also liked that I did not need to turn on every light in the house, as it has its own which click on when needed. The app needs to be installed on your phone and allows a vast array of options to control what you do. It can be a bit confusing, but after a little bit of trial and error to figure out all the options, it gets easier to master. I like the fact that you have complete control over so many things, from which rooms to clean and how each are to be cleaned.I first had it just vacuum so I could compare it to my other vacs, and it did a very good job of that in much less time than my other robots. When you select vac only, it leaves the mop pads in the base and quickly does the job. The main advantage is the Lidar and camera which makes it quicker to navigate chair legs around the tables. The app also allows you to change the suction to different levels which is just one of the many options provided. I also found that the robot did not seem to collect anywhere near the pet fur around the roller and wheels, so cleaning was less frequent.I then had it do mop only so I could see how that worked as I have been skeptical about what previous mopping robots can do. Upon launching, it mounted the mop pads automatically and went to work. Our new puppy had just tracked mud and I did not think it would do as well as a mop. I was correct, it didn’t but I was also impressed how well it did do. I made it go over the area a second time, and it did much better. I had another chance to test it since the muddy tracks are a common occurrence. The second time I adjusted the water output in the app, and it did an excellent job!I have also had it to vac and mop at the same time, and that also works well. I tend to vac first if the floor is super cruddy with grass and debris, otherwise I set it to vac and mop. The mop tanks hold an impressive amount of water, and while the mop must refill, empty, and clean the pads, you don’t have to fill the tank very often.You can also “ride along” with a robot’s view through the camera, which was really fun. You can see dirt and then see that it is gone after you pass by the area again. I used it a couple of times to check up on our new puppy, and it can work as a security camera. I used it to make sure the gate was closed to the stairs for example. If you ever wanted to see what it looks like under the dresser, just open the app and drive it under!In all, I am very pleased with this Dreame robot. It is easy to maintain, does a fantastic job quicker and quieter than my other robots. It is expensive, but I feel it is so far advanced that it is worthy of the price.

    One person found this helpful

  47. FaceofBoeFaceofBoe

    5.0 out of 5 stars

    Superior Quality

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     Pros:Superior QualityVoice PromptsWet and/or dry vacuumingMagnetically attached panelsMops can be detached automatically by station (no wet carpet/via app setting)Mops can be pushed out by vacuum to reach into cornersExcellent AppSpare parts are available for purchase under recommended replacement intervalsCan be hooked up to water and drain if you have the plumbed connectionsFirmware updateableExtra pet setting…looks harder for pet feces to avoid catastropheVoice control (e.g. Alexa)Camera can be activated via app for monitoringLights to increase accuracy ofCons:Requires floor cleaning solution bottle from manufacturer for mopping (can’t use your own)Mopping requires more ‘hands-on’ post-mop maintenance (unless you have a drain/fill plumb line)Item of note:Has a camera built-in which can be used to remote view into your home. Personally, I’m not a fan of cameras inside my home that I don’t directly control.As soon as you open the box you can see they put thought into the packaging. If they took the time with that, then there is a good chance the actual machine was also as well thought out. I wasn’t disappointed. You can feel the quality as you unpack and assemble the station and vacuum. I liked that it uses magnets to hold in place the panels on the vacuum and on the station versus clips that would be annoying and prone to breakage.I accidently started the vacuum while I was attempting to get it into WIFI connection mode. It made an initial pass around the room to make a map (I assume) and then got started with vacuuming. It moved around making passes based on the most efficient route it calculated. After a bit I stopped watching and later found it had expanded the cleaning zone to the kitchen and bedroom. It went over the thresholds without any issues.The app had step-by-step instructions on how to create an account and setup the WIFI on the vacuum itself. There was an error on the picture, which attempted to show how to put the vacuum into WIFI connection mode, but I figured it out. Once connected, I updated the firmware. It reached 100% but wait until it moves from that window (on your phone) where it says it is complete. I believe the vacuum also gave a voice prompt at that point.You can choose to raise the mops vs. remove when it goes over carpet, but I chose to do carpet last and remove the mops beforehand. It will return to station and automatically detach them (or attach) and then proceed to the carpet.Overall, I’m very happy and extremely impressed with the vacuum.

    5 people found this helpful

  48. PaulinAL

    5.0 out of 5 stars

    LOVE LOVE LOVE it!!!!!!!

    I’ve been in the kitchen/floor care appliance industry for many years and I’m a total geek in this area and also test/review a lot of products specifically in the floor care area. I’ve owned the competitive offerings from Deebot, Narwal and Roborock. And this is by far THE best mopping robot vacuum you can buy period. I was already a huge fan of DreameTech products – I own the Z10 Pro and L10s Ultra (this one’s predecessor) as well as their newest upright wet/dry vacuum mop and their newest cordless stick vacuum (you’ll also find my glowing reviews on those on Amazon). I loved my L10s and already thought it edged out the competition but this one raises the bar SO much higher. With this new model they’ve shrewdly and quite obviously studied their competition and taken positive things they were doing and incorporated them into their machine but improved on them. And it’s almost uncanny – as much as I love my L10s there was a list of things I wished it did or had and it’s like they read my mind and put them on this new model. Example: the basin where it cleans the mop pads is now removable so you can take it to the sink and clean it occasionally – big improvement. And it performs flawlessly. Vacuuming is excellent. Mopping is superb. This is the first one I’ve ever tested that really provides a fully automated hands off alternating to doing the drudgery yourself. Truthfully up until this came out all the others frankly were toys for geeky grownups like myself – they were cool and gimmicky but ended up being more trouble and headaches than just getting out your vacuum and mop and doing it right yourself. But not this one – it actually lives up to the hype. The future is here and it can be found in the Dreame L20. Do not hesitate to pull the trigger and order one – you’ll thank me later.

  49. Jason

    5.0 out of 5 stars

    Ultra indeed

    This is my first robot vacuum and I could not be happier! Love that it mops and vacuums and basically just does everything on its own! Very happy with this robot vacuum!

  50. Joseph VerderameJoseph Verderame

    5.0 out of 5 stars

    The best floor robot I have ever used!

    Upfront disclosure: I received this item through the Amazon Vine program for review.I have had a number of robotic vacuums and mops over the years including ones from Neato, Samsung, Mint, and iRobot. Prior to getting this robot my previous favorite was one I had from Neato, but that one was stolen (long story) and replaced with a Samsung robot vacuum. The Samsung was ok but replacement parts were very expensive and we had reached a point where it was going to cost almost as much to replace maintenance items (battery and rollerbrush) as it was going to cost to get a replacement from Neato. I was all set to order one but then this popped up in my feed for Vine and I decided to order it and see if it was really worth an MSRP that is three times what the Neato would have cost me. After using it for a month, it is without a doubt worth every penny!First off, this actually replaced two robots in my house. I had the Samsung robot vacuum and a Mint robot mop. Both the Samsung and Mint did an acceptable job, but both could be a bit fussy at times and would get stuck or miss areas. This robot from Dreame does a much better job than those two can do together.This one has a way more advanced array of sensors than any of my previous vacuums. There are cameras, proximity, pressure, and a full LIDAR array. Previous experience with LIDAR has led me to the conclusion that it is the thing that makes the biggest difference in fulling mapping out the space for cleaning. It is powered by an AI according to the manufacturer and it does a very good job of mapping out rooms, identifying obstacles, pets (which it very sweetly works around), cords, carpet, and even different rooms. It does this with some reasonable accuracy too with little input from me. That said it has decided that the Foyer in my house is part of one of the bedrooms, which I find pretty funny. It will identify areas that are dirtier and make special trips back to those spots for more detailed cleaning.The whole thing is pretty self contained and requires only a few things done every few days. Mostly refilling and emptying the water tanks. It self-cleans and dries the mop pads (it will even clean them mid mop if they are too dirty, but you do have to turn on that setting since it uses more water when it does). I have turned on pretty much every setting to get this thing to do a through regular cleaning, though I do not have the most intense modes enabled. It will go for about 3 days before the water tanks have to be emptied, but even when that happens it still will do all the vacuuming. The mop pads can articulate out and also be raised for cleaning edges of floors and when cleaning carpets. It also has the ability to drop off its mop pads at the base station and clean thicker carpets without them attached. There are really a lot of options you can set in the app allowing for a more customized cleaning. The only thing that was an issue for us on this robot, are the fill lights. There are two very bright LED lights on the front of the device to help the camera better identify things. They were so bright they were giving my wife headaches (she is especially photosensative). Even in the day time, they are really bright. Thankfully there is an option to turn them off in the app with a warning that it may reduce accuracy for the AI. I am happy to report that we have not noticed any issues with it identifying things with it off. I have this set to clean everyday in the afternoon and it cleans the main floor of my house (which is actually the top floor) in a couple of hours or less. It does sometimes return to the base station to clean itself and empty its bin into the bag in the base station or top off the batteries, but it seems to recognize how much it needs to recharge to finish the job. So it will return to charge but only enough to go back out and finish the job. My hardwood, rugs of different types (including Persian and shag), and tile (Saltio and subway mosaic) all are cleaner than they have been, except when we do a manual stripping and waxing of our floors by hand. The cleaning solution seems to be reasonably mild. I noticed some streaking the first time we used it but after that first day, I didn’t note it any more and my floors have been progressively getting cleaner and cleaner. It is rather impressive.The app on my Android phone (there is an iOS version too) allows me to do all kinds of controls and even pilot the robot remotely through my house like a drone vehicle. It gives me status notifications regularly about cleaning and allows me to monitor the status of the various maintenance items on the robot. Replacement parts are also very inexpensive as is the proprietary cleaning solution. After a full month of using this I am still at least a month away from needing to replace the cleaning solution or microfiber mop pads and that is will a lot of hard floors and the most comprehensive mopping routine set in the app.This is also quieter than any of the other vacuums I have had and varies its suction to match what its sensors tell it is necessary to get the job done. It very sweetly avoids my cats and dogs. Unlike every other robot vacuum I have had, this one has never run into any of us and is very gentle around edges. Our cats and my dog are not fond of vacuums in general, but they don’t really pay attention to this one because it is so polite and quiet. When it clears out its bin into the the bag located in the base station there is a significant volume increase but it only lasts for a few seconds. Oh and the base station is really well designed with everything neatly placed and stored including a brush for cleaning certain parts occasionally and a space for a spare vacuum bag.Bottom line, this is the best robot vacuum I have ever seen or used. It is amazing. Expensive upfront, but the replacement parts are very inexpensive and the job it does is really remarkable. Worth the cost for sure. I will probably get a second one for the other floor once our remodeling is done. I can’t recommend this one enough.

    2 people found this helpful

  51. candi

    5.0 out of 5 stars

    Clean floors

    Works as expected!

  52. Lance

    3.0 out of 5 stars

    Great product. Bad delivery.

    Don’t order from Amazon. Manufacturer does much better delivering product quicker. Sat in local Amazon Fulfillment Center for 2 days; longer than total time in transit to their local center.

  53. mike

    5.0 out of 5 stars

    Best Robot on the market

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     Got mine on September 22nd and mapped my entire downstairs in 4 minutes. This Dreame L20 made my Roborock S7 MAXV ultra look like a toy. Sold my Roborock and extremely happy with my new bad boy robot. 10 stars out of 5

    One person found this helpful

  54. North

    2.0 out of 5 stars

    More intelligent in obstacle qvoidance, less capable.

    Compared with the Roborock QRrevo it avoids usb wires better. Most obstacle avoidance it performs a little bit better.Design it is slightly taller than Roborock, thus it can’t clean under my bed. It is also a lot less capable clearing thresholds, always stuck where as Roborock pushes itself to clear taller threshold. Not being able to reach the destination to clean….it’s a useless paper weight. App is laggy and glitchy on Android.

    2 people found this helpful

  55. TechGadget

    1.0 out of 5 stars

    The Dreame L20 Ultra is not worth it for the money.

    I have mostly tile in my house and this $1500 L20 Ultra leaves streaks. I think the reason is because of the edge moping that swings the right mop out but leaves a streak in the middle. It tries to go back and mop that empty steak but I found that it does not get all of it every time.One other issue is that this robot does not go under my furniture because it is 4″ tall. Even though I have my furniture raised that my other robotic vacuum was able to go under. So the L20 Ultra is taller than other vacuums and along with its AI, that sees issues that are not there, may have trouble getting underneath all of your furniture.Which brings me to one other major issue. The L20 Ultra takes way too long to finish vacuuming and moping. Because the edge mop leaves those streaks behind, the vacuum spends way too long having to go back and touch up those empty lines. And it does it like a drunken sailor. In general, when you spend $1500 for a robotic vacuum and mop you expect your hard floors to look pristine and spotless. With this vacuum mop, that is not what you will get. Dreame L20 Ultra needs to back to the lab and fix those major issues IMO. Otherwise, the L20 Ultra is not worth it for the money.

    17 people found this helpful

  56. Blue Sky

    1.0 out of 5 stars

    Returning it

    We’re in the process of returning this vacuum. We have a large house with hard floors and area rugs. Our previous Roborock S6 needs to recharge twice to complete a run, but vacuums the entire house in about 4 hours of actually cleaning time. We don’t use the mop feature and bought this for the suction power. Each time we tried it, this Dreame took over 8 hours to vacuum half of the house and then got lost until it ran out of power. When we took it back to the dock, it decided it was finished and never went back out to complete the job nor did it self empty. It’s loud and the noise got really old after that many hours on wood and tile floors. The app is difficult to navigate compared to Roborock’s.

    4 people found this helpful

  57. JosephKJosephK

    1.0 out of 5 stars

    Stupid navigation

    This thing has been on one run so far but it takes forever to do it’s job. It literally charged twice to finish one cleaning run. The navigation is aimless and keeps going over the same spots over and over and over again. I can’t articulate the utter disappointment I feel. You definitely don’t get what you pay for with this POS. I wanted so badly for this to be the solution to cleaning behind our dogs, but five hours later it’s still vacuuming and my patience is gone.

  58. Justin

    4.0 out of 5 stars

    Next Level Cleaning!

    I’ve had this unit for around three months now. I really appreciate some of the finer details of this unit. Once you get everything set up, its an awesome unit! It does a great job navigating around obstacles. It vacuums the hard floors as well as other robos I’ve had in the past. It does a good job on the carpets, but it does often flip rug corners. I’ve opened the dust bin on the robo itself and it wasn’t even really dirty. The self cleaning works great!The hybrid Camera/Lidar navigation system seems to be the best of both worlds. It almost never actually hits things and if it does its a very light bump. It has gotten stuck on baby socks 2 times and a Halloween wig. That’s about it. I’ve had it think it got stuck only to take control of the robo and push the door open enough for it to continue.The app is very detailed which makes it more complicated than others. It does a good job learning the house layout. It kind of figures out what bathrooms are and some rooms it figures out, but others you have to add if you want them to be treated separately. You can set the order you want rooms to be cleaned in. I set the carpeted rooms first then the rest of the house in order farthest to closest. Then when it returns it grabs the mop pads for mopping. I have it set to automatically vacuum the whole house every day and leave the mop pads for this service. You can also take control of the robo. You can drive around and talk through it which is more funny that you would expect.The moping is pretty good. It gets close to the walls with the swivel arm. You have to make sure this is enabled though. The included mopping solution is odorless as far as I can tell. It comes in a proprietary bottle that is not super expensive right now. It has mopped my house about 15 times and it shows 86% left. I put it on deep clean for mopping which uses more water. The water has to be emptied after use timely because it smells very bad when it sits for a day. The dirty water was well, dirty the first two times, but after that it is not nearly as dirty. I usually run the mop once a week now and that seems to be the best.Overall this unit is very good. It also carries a heavy premium. I honestly would be ok to pay full retail price now for this unit having experienced just how much more advanced it is than the 400$ robo I loved before this. But saying that, it does go on sale periodically so I would jump on it when its on sale!

    2 people found this helpful

  59. LauraLaura

    4.0 out of 5 stars

    Nice features but expensive

    The L20 is my first Dreame robot and compared to my Roomba i8+, I think it does a good job. The L20 does a lot of things well but it is not a flawless vacuum. The overall vacuum performance is good. It isn’t great on rugs but it seems that this is something true of all robot vacuums. For hardwood floors, it does a good job on dog hair, dirt, etc. The mopping function is pretty good. It drops its mops when it doesn’t need them for the carpet, which is a nice feature. The mop cleaning and drying is convenient as well. The L20 is much quieter than the Roomba I also own. You can watch TV while it runs in the background and maybe just turn the volume up a little. The battery life seems excellent so far. After running for 70 minutes and vacuuming/mopping 550 square feet, it is at 68%. This is far superior to the Roomba. The navigation is generally good. There are a few times where it is has gotten lost and needed help but overall it is reliable. The initial mapping was impressively quick compared to the Roomba but dividing the map into rooms is more difficult than with a Roomba. My biggest complaint is that moving the base from one corner of a room to another corner caused the L20 to think it needed to make a whole new map, which is something that didn’t confuse the Roomba. The other issue is that with the added mop features, the L20 housing is much larger than the Roomba i8+. Overall it is a nice robot vacuum with some good features but I feel that it is overpriced.

  60. Richard Nichols

    4.0 out of 5 stars

    A little buggy

    I just received this today (9/22/23). So these are my very first impressions. I set it up, very easy. Downloaded and installed the latest firmware. The quick map function worked perfectly. Never had this happen before. My house is quite cluttered so this can be a challenge for a robot vacuum. So normally I would not consider this a negative. This unit mapped out the house, clutter and all, perfectly. OK. First time out I noticed that the mopping was not working on the tile floors (I have both low pile carpet and tile). The mop pads were spinning but totally dry. So, I interrupted the cycle and let it return to the base station to empty and rewet and clean the mops.Second time I decided to just do the kitchen (tile). Same result. Re did the clean and wet cycle at the base station. Checked the dirty water tank and it was bone dry, not even a couple of drops of dirty water. Long story short. Third time out, exactly the same result. Then the light bulb came on. I remembered from my L10S Ultra that there was a self-repair function that could be accessed through the app. Go to menu settings, select more settings, Tap on ‘Plug-in-Version Number’ 9 or 10 times and the self-repair function will display and tap to start.Here’s the interesting part, when activated on the L10S this lasted for maybe 15 or 20 seconds. On the L20 it was well over 6 or 7 minutes. I thought it was in some kind of endless loop, so I unplugged the base station momentarily and it reset and said the self-repair function was complete. The 4th time was the charm. Re did the kitchen tile, the pads were definitely wet and was cleaning the tile. So, all seems to be working now. I am going to recheck again tomorrow. If I find anymore weirdness, I will amend this review. I just want to add that these new products are complex and can have some anomalies, but good companies will be quick to the rescue with firmware and software updates. I have no doubt Dreame will address any and all problems, based on past experience with them.UPDATE: So I’ve been using the unit for a couple of weeks now. The self-repair function has apparently been removed from the app. I believe it basically primes the pump so water will flow to the mop pads. Now, if anyone has that problem they will have to manually prime the pump, which is kind of a hassle. Of course, none of this should be necessary. This was an issue with the L10S Ultra and it seems to have been carried over to the new model. Although I don’t know how widespread this issue is. By the way that function is still available on the L10S Ultra and works just fine, if needed. A comment about Clean Genius. It works fairly well. It dutifully goes back and cleans the mop pads and refills the water on the bot (it did this several times during it’s outing) However, it did not once empty the dust bin on it’s outings. There needs to be an option to tell it to empty the dust bin, i.e., every time it returns to clean the pads, every other time, every third time or something of that sort. Kind of a weird oversight. Despite these initial issues, I am very pleased with this robot vacuum.

    23 people found this helpful

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