Xiaomi Smart Camera C500 Dual Lens 4K

Xiaomi Smart Camera C500
Dual Lens PTZ 360° AI Detection 4 Million pixels Full Color
Night Vision WiFi 6 Home Security Mi Home

                 Xiaomi Smart Camera C500 Dual Lens

* This is the China version, please change the region in the Mihome APP to “China Mainland” first!

Pixels: double 4 million

Resolution: 2560 ×1440

Focal length: 2.8mm+6mm

Viewing Angle: horizontal 360° Vertical 93°

Night vision function: ultramicroscopic full color

Intelligent detection: local humanoid detection/local cry detection/local pet detection/local virtual fence/cloud face detection

Smart tracking: Humanoid tracking/Pet tracking

Wi-Fi frequency band: 2.4GHz, 5GHz

Product parameters

Product Name: Xiaomi Smart Camera C500 Dual Camera Edition

Product Model: MBC12

Rated input: 5V-2A

Net weight of the product: approximately 305g

Dimensions: 78 × 77 × 128mm

Resolution: 2560 × 1440

Video encoding: H two hundred and sixty-five

Working temperature: -10 ℃~45 ℃

Wireless connection: Wi Fi IEEE 802.11a/b/g/n/ac/ax 2.4GHz/5GHz, Bluetooth 5.3

Supported systems: Android 8.0 or iOS 12.0 and above versions

CMIIT ID:24J31G8PC500

Storage function: microSD card (supporting 16GB-256GB)/cloud storage/NAS network storage

Purchase and installation instructions

1· Be sure to use the standard power adapter and power cord to avoid the restart/offline situation caused by incompatibility.

2. Desktop placement: try to place the device on the edge of the table or raise it to avoid the reflection object near the desktop under the lens, resulting in bright near the picture and dark far away.

3. Hoisting and installation: It is recommended to be 60 cm away from the wall for unilateral installation, so as to avoid the front and side of the lens close to glass, white wall and other reflective objects,

so as to avoid the phenomenon of bright near the picture, dark or white in the distance.

1: Attach a locating sticker, drill holes, and install expansion nuts

2: Mounting screws to secure the mounting bracket

3: Close the camera and lock it clockwise

4: Vertical/horizontal adjustment of the support shaft to the appropriate Angle

Q&A

1. Does the camera include a memory card? What are the relevant adaptation specifications? What are the precautions?

(1) No memory card in the package. A microSD card is not installed on the camera. If a microSD card is installed, the surveillance video will be stored on the microSD card.

(2) Suitable for memory card specifications:

① The camera supports a microSD card with a capacity of more than 16GB and less than 256GB. The microSD card may be formatted by the camera before it can be used.

② Try to use high-speed microSD cards with Class10, U1, and U3 labels. Otherwise, abnormal problems may occur during use, such as inconsistent recording and abnormal memory.

(3) The memory card recording supports only moving picture recording (recording when the picture is detected) or always recording. The device dual 4 million cameras choose always to record,

will shorten the memory card recording time, it is recommended to select the memory card capacity according to the usage.

(3) Precautions: ① Disconnect the power supply before installing/removing the memory card. Constant electric hot insertion and removal may degrade the performance of the memory card

and cause abnormal problems in recorded videos. ② Formatting the memory card will clear all the videos in the memory card. Be sure to back up the videos first.

2. Desktop display status, fixed screen display is too black or too bright, what to do?

Please try to place the device on the edge of the table or use the standard bracket to increase the height, which can effectively improve the night vision effect and better obtain the wide-angle Angle of the fixed picture lens.

3. What should I do if the camera connection fails or times out?

(1) Restart the router.

(2) Please check whether the mobile phone connection is normal.

(3) Please try to reset the camera and connect again. The Wi-Fi network binding in the 5GHz band is preferred.

(4) Please try to use the mobile phone hot spot connection test, if successful connection, please contact the broadband operator to solve the network problem.

Tip: The camera supports connection to Wi-Fi networks in the 2.4GHz/5GHz band.

4. What should I do if the camera connection fails or times out?

(1) Restart the router.

(2) Please check whether the mobile phone connection is normal.

(3) Please try to reset the camera and connect again. The Wi-Fi network binding in the 5GHz band is preferred.

(4) Please try to use the mobile phone hot spot connection test, if successful connection, please contact the broadband operator to solve the network problem.

Tip: The camera supports connection to Wi-Fi networks in the 2.4GHz/5GHz band.

5. What should I do if my mobile phone cannot receive the alarm notification or other messages from the house-sitting assistant?

(1) Enter the home page of camera real-time video from Mijia APP and click “… “in the upper right corner. Click on the home assistant Settings to open the alarm message push.

(2) Click “More Settings” in the Mijia APP, click “Notification Settings” to turn on the “Device notification” switch.

(3) Enter the phone Settings and open the notification permission of the Mijia APP permission.

6. The effect of the PTZ picture when shooting near objects is not as good as the fixed picture effect, how to do?

Both screens are fixed focus lenses, but the focal length is different, the fixed screen is equipped with 2.8mm short-focus wide-angle lens, a wide view, the Pith screen is equipped with 6mm telephoto lens, the vision is clearer.

The focal length of the two lenses is different, and the relatively close objects taken by the PTZ screen will appear fuzzy because they are not in the depth of field range, which is a normal phenomenon.

Adjust the position of the camera to improve the picture effect.

7. What should I do if the camera cannot be used after changing the connection location or changing the Wi-Fi name or password?

(1) Long press the reset button for about 7 seconds, reset the camera and reconnect to Mijia APP.

(2) The camera is as close to the router as possible to ensure network stability.

8. What should I do if Mi Jia APP prompts “Device offline”?

(1) Check whether the network of the connected router is normal.

(2) Check whether the power supply of the camera is normal, and make sure that the original adapter and power cord are used.

(3) Check the indicator status to determine the offline cause: The blue indicator is blinking: The camera is connecting to the network.

Please check whether the network is normal. Steady orange: The camera is starting or waiting to be connected after being reset. Rebind the camera. In the above state, the camera is offline.

(4) Restart the router, or try to reset the camera after connecting again, the preferred Wi-Fi network binding in the 5GHz band.

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